Admin Assistant - 26 hours

British Pregnancy Advisory Service (BPAS); London Borough of Richmond upon Thames; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

34 days annual leave (including bank &

Life assurance at 3 salary

Defined contribution pension

Job summary

British Pregnancy Advisory Service (BPAS) in Richmond is seeking an Admin Assistant to join our busy telemed hub. This 26-hour-per-week role involves handling administration and client support tasks throughout the episode of care.

You will have experience in office environments, strong communication, and proficiency with Microsoft Office. The role includes coordinating appointments, safeguarding admin, and supporting a compassionate team.

Qualifications

• Experience in an office environment with administration duties.
• Experience dealing with patients within a care environment.
• Excellent communication skills and a friendly, positive attitude.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).

Responsibilities

• Answer and direct telephone queries; welcome clients and escorts to the hub.
• Accurately check or complete BPAS and legal paperwork for the client’s episode of care.
• Provide information to clients to support informed choices at all stages of care.
• Monitor and edit appointment lists using the booking system; inform clients of changes.
• Provide admin support for safeguarding in the hub.

Skills

Excellent communicator

Team player

Attention to detail

Strong administrator

Education

English and Maths GCSE or equivalent

Tools

Microsoft Office

Job description

British Pregnancy Advisory Service (BPAS)

Admin Assistant - 26 hours

The closing date is 12 November 2026

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

We're looking for an experienced administrator to come and join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

This is a permanent role for 26 hours per week to be worked over Monday, Tuesday, Thursday and Friday. More information can be found in the further information section below.

Please note administration experience gained within an office/professional environment is essential for this role.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job responsibilities

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Shift Pattern

• Monday 09:00 to 16:30
• Tuesday 09:00 to 16:30
• Thursday 08:00 to 15:30
• Friday 08:00 to 13:00

Values & eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

• Experience at telephone and reception procedures
• Administration experience gained in an office environment
• Understand clerical procedures including the checking of documentation
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
• Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• This role is working 26 hours per week over Monday, Tuesday, Thusday and Friday at our hub in Richmond (TW1 2AR). Can you commit to this working pattern?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£28,648 to £31,747 a yearpro rata - Depending on skills & experience