Admin Assistant

Bristol NHS Foundation Trust; West of England; On-site; GBP 22,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is recruiting for a Band 2 Administration Assistant in Gynaecology. The role offers 37.5 hours per week on site, with opportunities for job-sharing.

You will provide administrative support to Waiting List Coordinator and Medical Secretary teams, manage a busy workload, handle patient telephone enquiries, and help deliver a high-quality patient service within the NHS.

Qualifications

• GCSE English & Maths required.
• Experience in NHS administration desirable.
• Willing to learn hospital systems and processes.

Responsibilities

• Provide administrative support to Waiting List Coordinator and Medical Secretary teams.
• Handle high-volume patient communication by telephone.
• Ensure efficient service and accurate records throughout patient care.

Skills

Communication skills

IT skills

Teamwork

Prioritisation

Education

GCSE English & Maths

Tools

NHS computer systems

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

Band 2 – Administration Assistant – Gynaecology

Hours: 37.5 hours per week

This vacancy is available as either 1 x full-time post (37.5 hours per week) or 2 x part-time job-share posts (18.75 hours per week each).

Please clearly state in your supporting information whether you are applying for the full-time position (37.5 hours per week) or the part-time position (18.75 hours per week).

We Are Looking For Someone Who

• Has good communication and interpersonal skills.
• Is confident and professional when speaking to patients on the telephone.
• Has good IT and administrative skills and is comfortable using computer systems.
• Is willing and enthusiastic to learn new hospital systems and processes.
• Is organised and able to manage and prioritise a busy workload.
• Works well as part of a team and is willing to support colleagues.
• Has a positive and flexible approach to their work.
• Takes pride in providing a high-quality service to patients and colleagues.
• Has a genuine passion for working within the NHS and supporting patients through their healthcare journey.

Previous NHS or healthcare administration experience would be welcomed, but we are also keen to hear from candidates who have the right skills, attitude and willingness to learn.

If you are enthusiastic, approachable and looking for an opportunity to develop your administrative skills within a busy Gynaecology service, we would welcome your application.

Main duties of the job

The successful candidate will provide administrative support to both the Waiting List Coordinator team and the Medical Secretary team, helping to ensure that the service runs efficiently and that patients receive a high-quality administrative service throughout their care.

This is a varied role within a busy hospital environment and would suit someone who is organised, reliable and enjoys working as part of a team. You will have regular contact with patients, including communicating with them by telephone, so you should be confident, professional and compassionate when speaking with patients and their families.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

The successful candidate will provide administrative support to both the Waiting List Coordinator team and the Medical Secretary team, helping to ensure that the service runs efficiently and that patients receive a high-quality administrative service throughout their care.

This is a varied role within a busy hospital environment and would suit someone who is organised, reliable and enjoys working as part of a team. You will have regular contact with patients, including communicating with them by telephone, so you should be confident, professional and compassionate when speaking with patients and their families.

Education And Qualifications

Essential criteria

• GCSE (or equivalent) in English & Maths

Desirable criteria

• Relevant administration or customer service qualification

Knowledge, Skills And Abilities

Essential criteria

• Good written and verbal communication skills and IT skills
• Ability to communicate confidently and professionally and work effectively as part of a team.
• Good organisational skills and ability to prioritise workload

Desirable criteria

• Knowledge of NHS administrative processes.

Experience

Essential criteria

• Experience of working as part of a team
• Experience of managing and prioritising a workload

Desirable criteria

• Experience of working in an administrative or office-based environment.
• Experience of providing a professional and helpful service to customers, patients, colleagues or members of the public

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

Important

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.