Admin Assistant

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

A leading tech business in Newcastle upon Tyne is seeking an Admin Assistant to manage supplier accounts, handle customer queries, and improve processes. The role offers a competitive salary, excellent benefits, and a supportive team environment.

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development

Paid volunteering day

Health benefits including private GP

Cycle to Work scheme

Enhanced pension contributions

Free mortgage advice

Social activities

Support for community initiatives

Qualifications

• Inquisitive with a keen eye for detail.
• Excellent at time management and multitasking.

Responsibilities

• Opening and closing accounts with suppliers for tenancy start and end dates.
• Managing incoming tickets through to resolution.
• Collaborating with the Customer Support team to address customer queries.

Skills

Time Management

Problem Solving

Communication

Job description

Admin Assistant

£26,200 per annum | Full time, Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What You’ll Be Doing

• Opening and closing accounts with suppliers for tenancy start and end dates & ensuring accurate meter readings for correct billing.
• Answering inbound calls from suppliers and monitoring email mailboxes.
• Processing incoming post and ensuring all bills are paid and correctly allocated.
• Auditing packages to ensure utility services are correctly set up and identifying areas needing additional information.
• Managing incoming tickets through to resolution.
• Accurate note-taking and data entry, updating relevant spreadsheets, tickets, and packages.
• Completing workload efficiently within team SLA’s and KPI’s.
• Collaborating with the Customer Support team to address customer queries promptly.
• Producing daily productivity reports.
• Assisting in process development and improvements for the Customer Operations team.
• Working with suppliers to enhance relations and communication.

This role will mainly be based within our Broadband team.

A little bit about you

• Inquisitive with a keen eye for detail.
• Excellent at time management and multitasking.
• Great problem-solving skills.
• Confident in communicating with various stakeholders.
• Unafraid to share new ideas.
• Flexible and adaptable to different roles and tasks.
• Supportive of the wider team.

What You’ll Get From Us

• A salary of £26,200 with annual increases.
• 25 days holiday plus bank holidays; options to buy or sell up to 5 days annually.
• Access to employee discounts via Magpie.
• Up to £1500 for personal development or learning.
• A paid volunteering day for charity work.
• Health benefits including private GP and counselling through Simply Health.
• Support for your commute with Nexus and Go North East.
• Cycle to Work scheme.
• Enhanced pension contributions after 3 years.
• Free mortgage advice from Charles Cameron & Associates.
• Social activities like sports, team events, and charity fundraisers, including opportunities for creative nights and competitions.
• Support for community initiatives like Ouseburn Community Farm.