Admin and Clerical Officer - Cardio-Respiratory Department

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity exists for enthusiastic Clerical Assistants to join the Cardio-respiratory Department at Shrewsbury and Telford Hospital NHS Trust. In this pivotal role, you will manage patient appointments and assist colleagues in a busy healthcare environment, contributing significantly to patient care and departmental efficiency.

Qualifications

• Experience dealing with the general public, ideally in a healthcare setting.

Responsibilities

• Maintaining a constant diary of appointments and prioritising patients.
• Handling phone calls regarding appointments and assisting staff.
• Making and altering appointments, answering queries from the public.

Skills

Good IT skills

Calm and professional demeanor under pressure

Good telephone manner

Confidence

Initiative

Job description

The Cardio-respiratory Department is a team of Highly Specialist/Specialist Physiologists and Healthcare Scientists that perform a variety of Cardiology and Respiratory Diagnostic tests. As part of our admin team, you will play an essential role in providing the first point of contact for our patients. You will be responsible for maintaining a constant diary of appointments, prioritising patients for clinical and national targets, and working with physiologists to prioritise appropriate patients and clinics. Additionally, you will handle phone calls regarding appointments and assist staff both within and outside of the trust.

Main duties of the job

We are offering an exciting opportunity for enthusiastic and self-motivated Clerical Assistants to join our busy department. The role is based at each site, with the expectation to work cross-site as needed.

The successful candidate should have experience dealing with the general public, ideally in a healthcare setting. Good IT skills, a calm and professional demeanor under pressure, a good telephone manner, confidence, and initiative are essential. Responsibilities include making and altering appointments, answering the telephone, arriving and discharging patients on Careflow and CRIS systems, and assisting with queries from the public and hospital colleagues.

The Cardio-respiratory Department is a busy, fast-paced environment, requiring clerical staff to meet demanding targets, making your role pivotal to our team.

Working for your organisation

The Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin, and mid Wales.

Our main locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury. Together, these hospitals have just over 700 beds and assessment & treatment trolleys.

Both hospitals offer a wide range of acute services including accident & emergency, outpatients, diagnostics, inpatient medical care, and critical care. The Cardio-respiratory Department operates at both sites and performs a variety of diagnostic Cardiac and Respiratory tests for inpatients and outpatients. Some diagnostics are also performed at the Community Diagnostic Centre at Hollinswood House, Stafford Park.