ADHD Administrator

NHS Jobs; England; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

The NHS Jobs position provides comprehensive, professional administrative support to the Adult R2C ADHD service. You will handle incoming calls and referrals, manage emails, and take accurate notes with discretion under data protection and confidentiality guidelines.

You will coordinate bookings on clinical systems, respond to patient queries, and maintain confidential filing. The role requires excellent verbal and written communication, ability to stay calm in stressful situations, and

Conocimientos

Administrative support

Communication skills

Data protection

Confidentiality

Organization

Descripción del empleo

To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHD service. Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team. To action and manage all related correspondence received into the office, managing emails appropriately. To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines. To co-ordinate and oversee bookings on clinical systems reporting any problems as appropriate. To prioritise duties, ensuring that all deadlines are met. To deal with a range of queries from patients, General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required. To type correspondence including letters and reports when required. To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times. To have excellent verbal, written and communication skills. To have the ability to remain calm and empathetic in sometimes difficult and stressful situations. Personal/professional development Complete statutory training/updating and mandatory training as defined by Quay Healthcare CIC. Complete additional skills-specific training when required. Participate in an annual individual performance review, maintaining a record of own personal and professional development. Take responsibility for your own development, learning and performance, and identify gaps in knowledge and skills. Participate in clinical supervision as per individual requirement. Education, Training and Development Identify personal development needs that ensure acquisition of knowledge, skills and competency to undertake the responsibilities assigned.

St Helens and Knowsley Teaching Hospitals NHS Trust

Wrightington, Wigan & Leigh NHS Foundation Trust