Activity Host

Kart Directory; Milton Keynes; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Progression opportunities

Staff discounts

Company events

Subsidised drinks

Company pension

Job summary

Formula Fast in Milton Keynes is hiring an Activity Host to deliver high-quality, customer-facing experiences across our events and activities. You will greet guests, manage bookings, prepare the venue, and supervise activities while maintaining a fast-moving schedule.

The role offers training, opportunities for progression, staff discounts, and pension benefits as part of a supportive team at a busy entertainment venue.

Qualifications

• Customer-facing experience is preferred but not essential.
• Willingness to work evenings and weekends as required.
• Full training will be provided for all activities.

Responsibilities

• Greet and help register guests for events.
• Oversee that day's Reservations on the booking system.
• Prepare the venue and keep it clean and presentable.
• Assist with fitting and checking safety equipment.
• Deliver briefings and presentations to guests.
• Host and supervise activities; Race Marshals are separate.
• Upsell add-ons to maximise guest spend.
• Maintain a tight schedule and timekeeping throughout the day.
• Ensure guests are cared for during their visit.

Skills

Guest engagement

Time management

Communication

Safety awareness

Upselling

Attention to detail

Teamwork

Job description

Formula Fast is fast-growing, independently owned & operated destination, located near Stadium:MK in Milton Keynes.

We're known for our high-end experiences, which currently include Karting, Escape Rooms and Axe Throwing, as well as being the hosts of the British Rental Kart Championship. We're also the highest rated indoor motorsport venue in the UK - thanks to our amazing crew.

We're currently recruiting for the position of Activity Host.

You'll be a key part of the team, hosting our award-winning events in a customer facing-role, and engaging with a variety of ages, activities and group types.

You'll be responsible for:

• Greeting & helping register guests for their event
• Overseeing that day's reservations on our booking system
• Preparing the venue for events, keeping the venue clean and presentable throughout the day
• Assisting with fitting and checking all safety equipment
• Delivering briefings and presentations
• Hosting & supervising our actvities (Race Marshals are a separate role)
• Giving tips on how to improve, and feedback on results
• Serving drinks and snacks at our Cafe-Bar
• Keeping everything running to a tight schedule - timekeeping is essential
• Generally seeing that customers are cared for during their time at the venue

You'll need:

• Enthusiastic engagement - you'll need to build a warm, instant rapport with guests and get a buzz from interaction
• Flexibility - you'll enjoy taking on a variety of different tasks
• Communication skills - you'll be interacting with your team and guests throughout the day
• Safety awareness - to manage the potential risks to yourself, our guests and colleagues
• Upselling skills - to maximise spend per head by successfully offering add-ons
• Attention to detail - we deliver a first-class experience right down to the smallest details
• Timekeeping - we run to a very tight schedule and every minute counts!

Most importantly, we look for candidates that have the drive to deliver a consistently great experience, to every guest, every single time.

You'll enjoy:

• Competitive, above-industry average pay for your role
• Progression opportunities
• Staff discounts and company events
• Subsidised drinks
• Company pension

Our hiring process involves a video or in-person chat with our senior team, as well as a practical (and fun!) assessment at the venue, OR live assessment, dependant on the role.

Previous experience in a relevant customer-facing positon is an advantage but not essential (all training provided).

Due to the nature of our business, evening and weekend availability is essential.