Activities Assistant

Northumbrian Water; Hexham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan

Job summary

Northumbrian Water is seeking an Activities Assistant for our Kielder Waterside Park leisure site. The role includes lifeguard cover, maintaining equipment, cleaning, and safety checks while delivering high-quality activities and excellent customer service to guests.

The successful candidate will be DBS checked and must be willing to undergo drug and alcohol testing as part of the employment process. The position is full-time with a 7-day rota including weekends and bank holidays.

Qualifications

• Experience in a customer service facing role.
• Willingness to work weekends and bank holidays
• Must pass DBS check prior to employment
• Energetic 'can do' attitude and a passion for guest experience

Responsibilities

• Deliver high quality activities to guests and provide excellent customer service.
• Provide lifeguard cover for the pool and maintain equipment.
• Perform cleaning and safety checks, plus on-site checks.
• Assist with pool water quality and promote leisure facilities to guests.

Skills

Customer service

Lifeguard

Team player

Energetic

Job description

About the role

Activities Assistant

Permanent

Full time 37 hours per week including weekends and bank holidays (7 day rota)

Salary - £25,878 per annum

Location - Kielder Waterside Park

About the role

We are currently looking for a motivated individual to work alongside the busy team at our award winning Leisure site at Kielder Waterside Park.

The successful candidate will be required to deliver high quality activities to our guests and also deliver excellent customer service. Duties will include lifeguard cover for our pool, maintaining equipment, cleaning, equipment safety checks as well as other onsite checks. You will also be required to help with the management of the swimming pool by maintaining water quality and promote all commercial facilities within the leisure department to guests.

About you

You’ll have the knowledge and experience of working in a customer service facing role and giving our guests a unique customer experience.

We'll give you the training and support you need to develop skills and awareness of working within the leisure industry however, we are looking for you to be a people person with the passion to provide amazing customer service. We want someone with an energetic can do attitude, a strong desire to learn and work as part of an award winning team.

Here at Northumbrian/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

Please note this role will require a DBS to be completed prior to employment

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

About us

Kielder Water & Forest Park is unique. The fourth largest place in the world with Dark Sky Status, Northern Europe's largest man-made lake and England's largest working forest. It's the best place for an escape to the great outdoors.

As well as our location, our people are what makes us who we are. Many employees within our teams have lived in the area for years and know everything there is to know about what you can do and see and the history. Their knowledge is unrivalled and proves invaluable to visitors.

Kielder Waterside sits within the larger Kielder Water & Forest Park. The Park is ran by a number of stakeholders and partners. Our aim is to give our guests a special and unique experience and create amazing memories that will last a lifetime.

We are part of Northumbrian Water who are more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.

We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and waste water services.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Our gallery

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Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, you'll be eligible to some of our wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

• Eyecare
• Discounted Medicals
• Employee Assistance Programme
• Cycle2work
• Buying & selling annual leave
• Long service awards
• Salary sacrifice car scheme
• Computer
• Loans
• Award winning wellbeing site
• NWG savings scheme
• Company pension scheme
• Pre-retirement workshops
• Life assurance
• Christmas savings club
• Discounts & cashback offers
• Qualification loan