Senior Waiter

Philema Hospitality Management Enterprise; Plymouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hospitality company located in Plymouth is looking for dedicated staff to provide exceptional service in a 5-star environment. You will be expected to ensure guests receive a warm welcome and quality hospitality, with responsibilities ranging from serving food to handling customer feedback. This role offers starting pay at £12.25/hour with an increase post-probation, alongside generous employee benefits, including gym memberships and discounts on hotel services.

Benefits

Tronc / Service charge

Complimentary gym & spa membership

20% discount on treatments

25% discount on food & beverage

Friends & Family rates

Access to 360 Wellbeing

Access to Wagestream

Length of Service rewards

Qualifications

• Must ensure a warm welcome and provide utmost hospitality.
• Handle complaints professionally according to policies.
• Work with management to maximize sales performance.

Responsibilities

• Serve food and drinks quickly and efficiently.
• Maintain high standards of cleanliness and hygiene.
• Ensure compliance with all health and safety regulations.

Skills

Hospitality

Customer service

Food and beverage knowledge

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour... On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities

To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience

• To ensure all complaints are minimised and handled professionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers & Supervisor absence
• To follow all hotel policies as outlined in your training manual
• Serve food and drinks, quickly and efficiently, meeting our five star standards
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company policy, and the accurate accounting and processing of all reception sales
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid
• All other duties as required