Delivery Manager

Faculty; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Faculty is seeking a Delivery Manager for its Public Services team in the UK. You will drive high-stakes AI transformation for government partners, acting as the bridge between external clients and internal technical teams.

You will own end-to-end delivery from scoping to adoption, mentoring teams, and shaping delivery processes. You will engage with senior stakeholders, understand critical mission challenges, and translate them into actionable AI-enabled services.

Qualifications

• Experience in consultancy or service-based delivery managing complex project lifecycles.
• Proven track record in Public Services or Government contexts.
• Exposure to GDS-style digital products and delivering AI-enabled government services.
• Owns end-to-end delivery from scoping to user adoption in regulated environments.
• Exceptional communicator with senior stakeholders and non-technical audiences.
• Practical problem-solver identifying risks and delivering high-stakes projects.
• Thrives in ambiguity with structured problem-solving and delivery quality.

Responsibilities

• Own end-to-end delivery of AI projects for Public Services clients.
• Collaborate with Government stakeholders to understand mission challenges and user needs.
• Coordinate with technical, innovation, and client teams to deliver value.
• Manage projects, drive development, and ensure value-driven delivery.
• Build strong relationships with customers, data scientists, ML engineers, and partners.
• Develop and execute proposals to grow footprint in Public Services.
• Advise on AI strategy and technical implementation with senior teams.
• Mentor peers and build robust team processes and practices.

Skills

Consultancy delivery

Public Services

Government/GDS

Stakeholder management

AI/technical delivery

Communication

Job description

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the team

Our Public Services Business Unit is committed to leveraging AI for the benefit of individual citizens and the public good.
From our work informing strategic government decisions, to optimising our NHS, through to reducing bureaucratic backlogs - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector.
Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time.

About the role

As a Delivery Manager in our Public Services team at Faculty, you will act as a pivotal commercial and delivery lead, driving high-stakes AI transformation for the UK’s most critical government partners.
You will be a key point of contact for both our external clients and internal technical teams, building deep networks of influence and solving complex challenges by bridging the gap between cutting-edge AI research and operational mission needs.
With an entrepreneurial spirit, you will work with multidisciplinary teams to ensure every project delivers meaningful, long-term value in a fast-evolving landscape.

What you'll be doing:

• Owning the end-to-end delivery of our AI projects for prominent clients across the Public Services space

• Working side-by-side with Government stakeholders to understand critical mission challenges and user needs

• Collaborating with technical, innovation, and other key client teams

• Managing projects, driving development and ensuring a delivery approach that provides maximum value to the customer

• Forming strong, trusting relationships with customers, internal team members (e.g. data scientists, ML engineers), and technical partners to translate user research into solution requirements and operational impact

• Developing and executing compelling proposals to grow our footprint and impact across Public Services

• Advising clients on AI strategy and technical implementation, acting as a trusted partner in high-stakes environments (with support from a technical team)

• Mentoring your peers and taking a proactive role in building robust processes and practices within the team.

Who we're looking for:

• You possess experience in consultancy or service-based delivery, allowing you to manage complex project lifecycles and meet critical deadlines under pressure.

• You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry.

• You have had exposure to working with GDS-style digital products and knowing exactly what it takes to get AI-enabled services over the line in Government.

• You take full responsibility for the successful delivery of your projects, from initial scoping to end-user adoption within regulated businesses

• You are an exceptional communicator, with outstanding skills in managing senior stakeholders and translating complex concepts for non-technical audiences.

• You are comfortable working with technical teams and have a proven track record of delivering technical projects, ideally in AI.

• You are a practical problem-solver, identifying potential risks to important missions in this space and proactively implementing solutions.

• You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects.

The Interview Process

1. Talent Team Screen (30 minutes)

2. Introduction Interview (60 minutes)

3. Case Study Interview (60 minutes)

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.