ACFS Professional Practice Assistant

Hull City Council; Hull and East Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

LGPS pension

Public holidays and additional leave

Training and development

Supportive culture

Job summary

Hull City Council is recruiting a Professional Practice Assistant to provide efficient, accurate administration support to Children and Families Services from Kenworthy House, Hull. The role involves handling safeguarding calls, data entry in Liquid Logic, and a range of sensitive admin duties in a busy office environment.

We value confidentiality and strict adherence to GDP regulations, with opportunities for professional development within a supportive culture and LGPS pension benefits.

Qualifications

• NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required.
• Good interpersonal and communication skills, and proficient in the use of IT.
• The role can be emotionally demanding; you must be able to maintain confidentiality working within GDP Regulations.

Responsibilities

• Answering telephone calls for Children's Safeguarding.
• Update and retrieve information within Liquid Logic.
• Provide a range of administration tasks to support frontline services.
• Promote and safeguard the welfare of children and vulnerable adults.
• Maintain accurate and confidential records and data on appropriate systems.

Skills

Interpersonal skills

Communication skills

IT proficiency

Education

NVQ Level 2 or equivalent

Tools

Liquid Logic

Job description

Children and Young People Service are recruiting to a Professional Practice Assistant, providing a flexible, high quality, efficient and responsive business support service complying with procedures and practices to support the delivery of frontline services. Applicants will be based at Kenworthy House, George Street, Hull.

Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks.

NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations.

At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That's why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.

If you value these behaviours too, we'd love to hear from you. Hull is a changing local authority and it's a fantastic time to join us and be a key player in supporting our journey.

Why it's great to work for Hull City Council:

• An excellent pension through the Local Government Pension Scheme (LGPS)
• You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture

For an informal discussion about the role, please contact Adam Wroe, Service Support Officer on 01482 613 597 or email [e-mail]

ROLE AND PURPOSE

To provide an efficient, accurate and responsive professional practice customer focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front line services.

PRINCIPAL ACCOUNTABILITIES:

To promote and safeguard the welfare of children, young people and/or vulnerable adults.

To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered.

Undertake a range of administration duties involving highly sensitive and confidential information requiring initiative.

Maintains specific databases, inputting and extracting data, maintain up to date accurate and quality data on appropriate systems. Creating, collating and distributing any requests for services to enable the delivery

of frontline services.

Undertakes document processing functions including the preparation and production of documents in a professional style using a range of software packages.

Processes requests for goods and services following procurement procedures verifying deliveries.

7 Undertake a range of confidential filing systems including sensitive personal information, updating/tracking, retrieval and archiving in accordance with statutory and Information Governance procedures.

9 Perform other such duties as reasonable correspond to the general character of the post and are commensurate with its level of responsibility.

Work within clearly defined guidelines with support/supervision at all times.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council's Corporate H&S policy.

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post), OSP - Other Support Staff (School WorkForce Census)

Benefits of Working of Hull City Council:

• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

Hull City Council

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Hull City Council is the unitary authority for Kingston upon Hull, delivering over 400 services to a growing population and enhancing the city's cultural and economic landscape.