Accounts Payable Analyst

Travel Counsellors; Manchester; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading company in the travel sector is seeking an Accounts Payable Analyst in Manchester. This role involves managing accounts payable queries, processing payments, and ensuring communication standards are met. The ideal candidate will thrive in a fast-paced environment and bring strong organizational skills. If you're ready to join a dynamic team focused on delivering exceptional service, apply now!

Benefits

Competitive salary + annual bonus scheme

Flexible hybrid working

25 days holiday, increasing to 28 after 5 years

Enhanced Maternity/Paternity pay

1 day paid charity day

Company events and incentives

3x salary death in service benefit

Private Medical Insurance or Healthcare Cash Plan

Free breakfast and beverages

Qualifications

• Experience handling high-volume accounts payable queries.
• Proficient in Microsoft Excel and Freshdesk.
• Ability to remain organized under pressure.

Responsibilities

• Manage high volume accounts payable queries from various stakeholders.
• Resolve invoice and payment issues in a timely manner.
• Assist in processing urgent payments and ensuring accuracy.

Skills

Strong communication skills

Ability to manage multiple priorities

Problem-solving mindset

Tools

Microsoft Excel

Freshdesk

Job description

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About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the role

We are looking for an experienced and highly organized Accounts Payable Analyst to join our Finance team. The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes using Freshdesk. This role is essential in ensuring a smooth customer experience and supporting finance operations in a fast-paced, customer-focused environment.

PLEASE NOTE: We have two fixed-term vacancies from 6-12 months in length.

Key Responsibilities

Query Management:

• Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders
• Resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner
• Conduct root cause analysis for recurring issues and work with stakeholders to implement corrective actions
• Maintain consistent communication standards aligned with company and industry expectations

Inbox & Ticket Triage (Freshdesk):

• Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support
• Categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets
• Collaborate with other teams (e.g. Triage, Duty Office, Open Destinations, Accounts Receivable) to resolve cross-functional issues
• Maintain ticketing system hygiene by updating statuses, merging duplicates, and ensuring full audit trails

Accounts Payable Operations Support:

• Assist in the processing of urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed
• Support weekly payment cycles, ensuring timely settlement with key travel suppliers
• Review, verify and update supplier bank details
• Maintain supplier master data in accordance with compliance and internal controls.

Skills & Qualifications

• Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders.
• Proficiency in Microsoft Excel and Outlook
• Ability to manage multiple priorities and remain organized under pressure
• A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery.
• Competitive salary + annual bonus scheme
• Flexible hybrid working
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  Travel Arrangements

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