Accounts Payable Analyst

Travel Counsellors; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Travel Counsellors recherche un Analyste Accounts Payable pour rejoindre notre équipe finance. Le candidat idéal gérera un volume élevé d'inquiries, soutiendra les paiements urgents et contribuera à une expérience client fluide. Ce rôle essentiel est au cœur de nos opérations financières dans une entreprise en pleine croissance, classée parmi les meilleures à travailler dans le secteur.

Benefits

Salaire compétitif + bonus annuel

Travailler de manière hybride

25 jours de congés (28 après 5 ans)

Conditions de maternité/paternité améliorées

1 jour de congé payé pour les œuvres de charité

Événements et incitations d'entreprise

Indemnité décès de 3x le salaire

Régime de retraite

Assurance médicale privée ou plan de remboursement de soins de santé

Qualifications

• Expérience avec la gestion des inquiries des comptes fournisseurs.
• Compétences en utilisation de Freshdesk pour la gestion des tickets.
• Capacité à travailler sous pression tout en restant organisé.

Responsibilities

• Gérer les inquiries des comptes fournisseurs et résoudre les problèmes liés.
• Assister à la triage des inboxs Freshdesk et des tickets.
• Soutenir le traitement des paiements urgents et la vérification des détails bancaires des fournisseurs.

Skills

Organisation

Communication

Résolution de problèmes

Proficiency in Microsoft Excel

Gestion des priorités

Job description

Do you want to play an essential role in supporting finance operations for a growing, award-winning company? We are looking for an experienced and highly organised Accounts Payable Analyst to join our Finance team.

The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes.

You'll also play a crucial role in ensuring a smooth customer experience in a fast-paced, customer-focused environment.

Key Responsibilities

• Query Management: Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders, and resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner.
• Inbox & Ticket Triage (Freshdesk): Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support - categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets.
• Accounts Payable Operations Support: Assist in processing urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed, support weekly payment cycles, ensuring timely settlement with key travel suppliers, and review, verify and update supplier bank details.
• Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders
• Proficiency in Microsoft Excel and Outlook
• Ability to manage multiple priorities and remain organised under pressure
• A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery

Play a key role in keeping our finance operations running smoothly; apply for this Accounts Payable Analyst role today!

About Company

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

DE&I

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at [e-mail]

· Competitive salary + annual bonus

· Flexible hybrid working

· 25 days holiday (increasing to 28 after 5 years)

· Enhanced Maternity/Paternity pay

· 1 day paid charity day

· Company events and incentives

· 3x salary death in service benefit

· Pension scheme

· Private Medical Insurance or Healthcare Cash Plan

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom