Account Support Manager

Pareto Facilities Management Ltd; Birmingham; Hybrid; GBP 42,000 - 58,000; Full time

Job summary

Gymshark is seeking an Account Support Manager to oversee the Gymshark facilities account. You will drive compliance, CAFM administration, PPM, health and safety processes and financial controls to ensure safe, well-maintained operations.

You will work with the account leadership and operations teams to deliver accurate reporting, data quality and continuous improvement across facilities data and supplier performance.

Qualifications

• Experience in Facilities Management or similar operational environment.
• Good knowledge of facilities statutory compliance and Health & Safety requirements.
• Experience using and administering a CAFM system.
• Experience coordinating PPM, reactive maintenance and statutory compliance activities.
• Strong contractor and supplier-management skills.
• Experience with budgets, purchase orders, expenditure and financial reporting.
• Knowledge of facilities asset and maintenance data.
• Experience producing KPIs, reports and management information.
• Experience supporting audits and maintaining compliance documentation.

Responsibilities

• Support and maintain the facilities compliance framework across the account.
• Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.
• Monitor compliance deadlines and escalate overdue actions.
• Maintain compliance records, risk information and supporting documentation.
• Coordinate internal and external audits and track actions through to completion.
• Take ownership of CAFM administration and asset registers.
• Support management of Planned Preventative Maintenance programmes and ensure accurate records.
• Produce CAFM reports, dashboards and KPIs to support performance.
• Identify trends and opportunities for improvement in facilities data.

Skills

Facilities Management

Compliance

Contractor management

Budgeting

Reporting

HSE

Data analysis

Stakeholder management

Education

IWFM qualification

NEBOSH General Certificate

IOSH qualification

Tools

CAFM system

Job description

Account Support Manager – Gymshark

Client: Gymshark

Location: Hybrid Office mix

Reports to: Account Director / Account Manager

About The Role

We’re looking for an experienced Account Support Manager to join our team supporting the Gymshark account. This is a varied and influential facilities role, supporting the effective day-to-day management of the account while taking particular responsibility for compliance, CAFM, PPM, Health & Safety processes, financial controls, contractor performance and facilities data. Working closely with the Account Director/Manager and wider operational teams, you’ll help ensure Gymshark’s facilities are safe, compliant, well maintained and operationally effective, while providing the reporting, systems and controls needed to deliver a consistently high-quality service.

What You’ll Be Doing

Compliance & Statutory Assurance

• Support and maintain the facilities compliance framework across the account.
• Ensure statutory inspections, testing, servicing and remedial works are identified, scheduled, completed and evidenced.
• Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.
• Monitor compliance deadlines and ensure overdue actions are appropriately escalated and resolved.
• Maintain compliance records, risk information and supporting documentation.
• Coordinate internal and external audits and track resulting actions through to completion.

CAFM, PPM & Maintenance

• Take a key role in the ownership and administration of the CAFM system.
• Maintain accurate asset registers, maintenance records and compliance information.
• Support the management of planned preventative maintenance (PPM) programmes.
• Ensure statutory and compliance-related maintenance is correctly captured within the CAFM system.
• Monitor reactive maintenance workflows, work orders, priorities and SLAs.
• Review data quality and identify missing information, overdue activities and incomplete records.
• Produce CAFM reports, dashboards and KPIs to support account performance.
• Use facilities data to identify trends, risks and opportunities for improvement.

Health & Safety

• Support the implementation and continuous improvement of facilities-related Health & Safety procedures.
• Ensure contractors and operational teams follow relevant H&S requirements.
• Maintain appropriate controls around RAMS, permits, competency records and contractor documentation.
• Support risk assessments and safe systems of work.
• Monitor incidents, hazards, near misses and corrective actions.
• Work collaboratively with the wider Health & Safety function to ensure actions are effectively managed.

Financial & Commercial Support

• Monitor facilities expenditure against agreed budgets.
• Support budget preparation and financial forecasting.
• Produce regular financial information and investigate significant variances.
• Monitor contractor expenditure, purchase orders, invoices and commitments.
• Validate expenditure against completed works and relevant records.
• Identify opportunities for improved efficiency and value for money.
• Support procurement exercises, contract reviews and supplier management.

Contractors, Reporting & Governance

• Monitor contractor and service-provider performance against agreed KPIs and SLAs.
• Ensure contractor insurance, competency, RAMS, certification and compliance information is maintained.
• Support service reviews and challenge poor performance where required.
• Maintain facilities policies, procedures and operational controls.
• Produce regular reporting covering compliance, PPM, H&S, contractor performance, expenditure, outstanding remedial works and facilities risks.
• Support internal and external audits and ensure appropriate evidence is readily available.
• Help drive continuous improvement across the Gymshark account.

What We’re Looking For

We’re looking for someone with strong experience within Facilities Management, estates, compliance or a similar operational environment, who is comfortable working across multiple areas of account support.

You’ll Ideally Have

• Strong experience within Facilities Management or building services.
• Good knowledge of facilities statutory compliance and Health & Safety requirements.
• Experience using and ideally administering a CAFM system.
• Experience coordinating PPM, reactive maintenance and statutory compliance activities.
• Strong contractor and supplier-management skills.
• Experience with budgets, purchase orders, expenditure and financial reporting.
• Good understanding of facilities asset and maintenance data.
• Experience producing KPIs, reports and management information.
• Experience supporting audits and maintaining compliance documentation.
• Strong organisational and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence working with multiple stakeholders and balancing competing priorities.

Qualifications

The following would be advantageous:

• IWFM qualification or equivalent
• NEBOSH General Certificate or equivalent
• IOSH qualification/membership
• CAFM system training or significant CAFM administration experience
• Relevant compliance, auditing, asset management, building-services or contract-management qualification

Why Join Us?

This is a fantastic opportunity to work on the Gymshark account, supporting a globally recognised and fast-moving brand. You’ll have a broad remit and the opportunity to make a real impact across facilities operations, compliance, systems, contractor performance and service delivery, while working closely with both the account leadership team and wider business. You’ll also have opportunities for continued training, development and career progression as part of a growing organisation.