Account Support Administrator

TN United Kingdom; Cardiff; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking company as an Accounts Administrator, where you'll play a vital role in ensuring client satisfaction and smooth operations. This dynamic position involves collaborating with Account Managers, handling client communications, and maintaining meticulous records. You'll thrive in a supportive environment that values your organisational skills and offers a comprehensive benefits package, including generous leave and access to a Virtual GP service. If you're passionate about delivering exceptional service and growing your career, this opportunity is perfect for you.

Benefits

23 days annual leave plus bank holidays

10 additional paid days leave for Reservists

Unlimited access to Virtual GP service

Life Insurance after 6 months

Comprehensive Family Leave policy

Employee Assistance Programme

Pension salary sacrifice scheme

Access to staff benefits platform

Free mortgage advice

Armed Forces Support

Qualifications

• Experience in an administrative or customer support role is essential.
• Proficiency in Microsoft Office Suite and CRM software is required.

Responsibilities

• Assist Account Managers in maintaining customer accounts.
• Handle client communications and ensure prompt responses.
• Maintain records of client interactions and assist in report creation.

Skills

Administrative Experience

Customer Support

Communication Skills

Microsoft Office Suite

Organisational Skills

CRM Software

Tools

Salesforce

Job description

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Join The Tersus Team as an Accounts Administrator

Salary: £24,570 per year, working 37.5 hours per week, Monday to Friday

Location: Cardiff, CF15

About Us:

Tersus Consultancy is a leading UK provider of health, safety, and environmental compliance services. We specialise in asbestos management, fire safety, and CDM consultancy. Recognised for our industry leadership and high standards, we are trusted across multiple sectors to deliver exceptional compliance solutions.

Requirements

Your Responsibilities Will Include:

• Dive into the action by helping our Account Managers maintain customer accounts, ensuring smooth sailing for our clients
• Handle client communications, responding promptly and professionally to inquiries
• Work closely with internal teams to tackle customer requests and troubleshoot any issues that arise, ensuring our clients receive top-notch service every time
• Maintain meticulous records of client interactions and transactions, ensuring nothing slips through the cracks
• Assist in the creation of reports and presentations for client meetings
• Collaborate with our sales team to spot potential areas for account growth, ensuring our clients are always getting the best we have to offer

What We’re Looking For:

• Previous experience in an administrative or customer support role
• Communication and interpersonal skills are essential
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
• Exceptional organisational and time-management skills are key to staying on top of tasks
• Ability to multitask and prioritise tasks effectively in a fast-paced environment
• Experience with CRM software (e.g., Salesforce) would be a fantastic addition to your skill set

Benefits you’ll enjoy:

• 23 days of annual leave plus bank holidays, increasing to 25 days with length of service
• 10 additional paid days leave for Reservists and Cadet Force Adult Volunteers
• Unlimited free access to Abi, a 24/7 Virtual GP service for expert medical advice, diagnoses, and private prescriptions
• Life Insurance provided after 6 months of employment
• Comprehensive Family Leave policy, covering Enhanced Maternity, Enhanced Paternity, Neonatal Leave, Dependant Leave, and Bereavement Leave
• Employee Assistance Programme – confidential support for personal, financial, or home-related concerns
• Pension salary sacrifice scheme with National Insurance savings
• Accredited mental health first aiders for confidential support
• Access to our staff benefits platform – discounts on shopping, financial wellbeing support, gym memberships, tech schemes, cycle-to-work programs, and more
• Free mortgage advice
• Armed Forces Support – dedicated to helping those who have served transition successfully into civilian careers