Account Support

G's Fresh Ltd.; Cambridge; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

31 days holiday per year

Great Place to Work

Pension scheme

Cinema & Sky Store discounts

Cycle to Work

Eyecare contributions

Learning & mentoring

Wellbeing sessions

Job summary

G's Group is seeking an Account Support to join the commercial team in Cambridge. You will gain hands-on experience in account management, sales administration, and customer service within a large fresh produce business.

The role focuses on processing orders, handling pricing and SKUs, resolving issues, and supporting promotions while contributing to process improvements and daily operations.

Qualifications

• Attention to detail and organisational skills.
• Proficient in Microsoft Excel.
• Good communication and team spirit.
• Strong time management and problem-solving abilities.
• Can‑do proactive approach to work.

Responsibilities

• Complete administrative duties within the commercial team to support account strategy.
• Process and distribute sales orders accurately and on time with updates logged.
• Investigate and resolve EDI errors.
• Book haulage/transport and manage pricing in JDE.
• Communicate confirmed prices to customers where applicable.
• Set up and amend SKUs in internal and external systems.
• Liaise with customers and internal teams to maintain forecasts.
• Support promotions, customer visits, product samples, and Brandbank listings.
• Maintain KPI trackers and assist with returns, rejections, shortages, and debit notes.
• Cover weekend order processing on a rota and holiday cover within Account Support.
• Improve processes across the wider commercial team to drive efficiencies.

Skills

Attention to detail

Communication

Team-oriented

Time management

Problem solving

Initiative

Organisation

Proactive

Tools

Excel

Job description

Are you ready to start your career in a fast-paced, dynamic commercial salesenvironment? As an Account Support, you’ll be part of a motivated team, gaining hands‑on experience in key account management, sales administration, and customer service. This role is perfect for someone who is organised, proactive, and eager to learn the ins and outs of commercial and sales operation within a large fresh produce business.

What You’ll Be Doing:

• Complete administrative duties within the commercial team to support overall account strategy
• Process and distribute sales orders accurately and on time, ensuring all updates and amendments are logged
• Investigate and resolve EDI errors
• Book haulage/transport and manage pricing in JDE
• Communicate confirmed prices to customers where applicable
• Set up and amend SKUs in internal and external systems
• Liaise with customers and internal teams to maintain accurate forecasts
• Support promotions, customer visits, product samples, and Brandbank listings
• Maintain KPI trackers and assist with returns, rejections, shortages, and debit notes
• Cover weekend order processing on a rota and provide holiday cover within the Account Support team
• Work with the wider commercial team to improve processes and drive efficiencies
• Assist with any additional tasks reasonably requested by your manager

What We’re Looking For:

• Strong attention to detail and organisational skills
• Proficient in the use of Microsoft packages particularly Excel
• Good communication skills and a team-oriented mindset
• Strong time management and problem-solving abilities
• Be able to work using your own initiative.
• Organisation and planning skills.
• Have a “can-do” proactive approach to work.
• Experience in sales or customer service is beneficial but not essential as we will offer training and development.

Why Join Us:
This is an exciting early careers opportunity where you’ll gain practical experience, learn from a talented team, and develop skills that will set you up for a successful career in commercial sales operations. You’ll be part of a supportive, energetic environment where your contributions really make a difference.

What we offer:

• 31 Days holiday per year including bank holidays
• Full-time, 40 hours per week, Monday to Friday, plus participation in a weekend rota. Time off in lieu and overtime payments are provided for weekend working.
• Great Place to Work accredited.
• Salary sacrifice pension scheme available
• Cinema and Sky Store discounts
• Supermarket & other retailer discounts
• Health Cash Plan
• Holiday discounts
• Life assurance & income protection
• Employee referral scheme
• Employee Assistant Programme
• Cycle to Work
• Eyecare contributions
• Electric car salary sacrifice scheme.
• Learning, development, and training opportunities including mentoring.
• Regular social and charity events
• Engagement in local community & early careers events
• Onsite health checks, & annual flu jabs
• Regular wellbeing sessions