Account Manager - Fresh Produce

Tailor Made Resources Limited; Maidstone; On-site; GBP 42,000 - 56,000; Full time

Job summary

Tailor Made Resources Limited is seeking an experienced Account Manager to manage key customer accounts in the fresh produce sector. You will build strong relationships, drive sales growth, protect profitability and collaborate with the Commercial Director to align product launches with client needs.

You’ll monitor KPIs, forecast demand, review pricing for profitability, and provide proactive service that enhances the customer experience.

Qualifications

• Proven experience managing retail customer accounts in fresh produce, FMCG or related industry.
• Strong grasp of sales performance, pricing and gross margin management.
• Customer-focused approach with the ability to exceed expectations.

Responsibilities

• Lead day-to-day management of key customer accounts and build strong relationships.
• Deliver excellent service levels and proactively resolve issues to improve experience.
• Monitor KPIs, drive improvements, and ensure sales, service and profitability targets.
• Identify opportunities to grow existing accounts and strengthen long-term relationships.
• Support product launches, range reviews and customer-specific initiatives.
• Manage account profitability and ensure alignment with gross margin targets.
• Maintain forecasts and budgets, reflecting customer requirements in planning.
• Manage pricing information, monitor market share and provide commercial insights.
• Maintain accurate customer data, weekly reporting and invoicing information.
• Collaborate with colleagues to deliver a consistent, customer-focused service.

Skills

Account management

Commercial awareness

Customer focus

Analytical skills

Forecasting & planning

Tools

Excel

Job description

The Opportunity

Are you an experienced Account Manager looking for an opportunity to build strong customer relationships, drive commercial growth and make a real impact within the fresh produce industry?

Our fresh produce client is looking for a commercially focused and customer-driven Account Manager to take responsibility for key customer accounts, ensuring exceptional service levels while delivering sales growth and protecting profitability.

This is an exciting opportunity to work closely with the Commercial Director and wider commercial team, managing customer performance, identifying opportunities for growth and supporting new product launches and range development.

You'll play a key role in strengthening customer partnerships, improving business performance and ensuring the company continues to deliver outstanding service in a competitive and fast-moving market.

Key Responsibilities

• Account Management: Lead the day-to-day management of key customer accounts, building strong relationships and ensuring customer expectations are consistently met.


• Customer Service: Deliver excellent service levels, proactively resolving issues and identifying opportunities to improve the customer experience.


• Commercial Performance: Monitor customer KPIs, drive improvements and ensure accounts achieve agreed sales, service and profitability targets.


• Customer Growth: Identify opportunities to develop existing accounts, increase sales and strengthen long-term commercial relationships.


• Product Launches & Range Changes: Support the planning and implementation of new product launches, range reviews and customer-specific initiatives.


• Account Profitability: Manage individual account performance, balancing customer requirements with commercial objectives and gross margin targets.


• Forecasting & Sales Planning: Maintain accurate demand forecasts and sales budgets, ensuring customer requirements are reflected in business planning.


• Pricing & Market Analysis: Manage customer pricing information, monitor market share and present relevant commercial insights to key customers.


• Reporting & Data Management: Maintain accurate customer data, weekly reporting and invoicing information, ensuring commercial systems remain up to date.


• Team Collaboration: Work closely with colleagues across the business to support shared objectives and deliver a consistent, customer-focused service.

What You'll Bring

• Account Management Experience: Proven experience managing retail customer accounts and developing long-term commercial relationships, ideally within fresh produce, FMCG or a related industry.


• Commercial Awareness: A strong understanding of sales performance, account profitability, pricing and gross margin management.


• Customer Focus: A proactive approach to customer service, with the ability to understand customer needs and consistently exceed expectations.


• Analytical Skills: Confidence working with customer KPIs, sales data, demand forecasts and market information to identify opportunities for improvement.


• Forecasting & Planning: Experience supporting demand forecasting, sales budgeting and account planning.

Why Apply?

• Commercial Impact: Take ownership of key retail customer accounts and directly influence sales growth, profitability and business performance.


• Relationship Building: Develop long-term partnerships with important customers and play a key role in strengthening commercial relationships.


• Industry Opportunity: Build your career within the fast-moving fresh produce sector, working in a customer-focused and commercially driven environment.


• Variety: Enjoy a broad role covering account management, forecasting, pricing, product launches and customer development.


• Career Development: Work closely with senior commercial leadership, gaining valuable exposure to strategic account management and business growth.


• Team Culture: Join a collaborative environment where customer service, innovation and shared success are central to the business.

If you're a commercially minded Account Manager with a passion for customer relationships, business development and delivering outstanding results, we'd love to hear from you