Account Success Manager

Seequent Limited

Reading

On-site

GBP 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Flexible working

Volunteer day each year

Employee share purchase plan

Rewards & recognition program

Continuous learning and career growth

Internal engagement events

Culture & wellbeing program

Personal support resources

Job summary

Seequent Limited in the United Kingdom seeks an Account Success Manager to transform customers from sales into long-term success. You will own a portfolio of major clients, align with the Bentley Account Manager and drive adoption and value from Seequent solutions across industries.

You will coordinate onboarding, monitor customer health, and work with multiple internal teams to ensure outcomes, retention and growth while travelling to client sites as needed.

Qualifications

5+ years of industry experience (SAAS, civil/environmental)
Ability to build a strategic understanding of Seequent’s solution portfolio
Customer-Centric mindset with proven outcomes
Excellent communication with ability to influence at all levels
Strong problem-solving with anticipation of issues and solutions
Wide product knowledge enabling multi-product value conversations
Experience with technical/non-technical stakeholders
Technical proficiency to guide customers and frame solutions
High emotional intelligence to build trust and navigate ambiguity
Strong action-orientation to drive momentum
Empathetic, customer-focused approach to understanding challenges and goals
Excellent organizational capability for complex portfolios

Responsibilities

Drive value and growth by increasing adoption, usage and business value
Represent the customer at a strategic level within Seequent and inform joint account planning
Build and sustain relationships across the account to drive satisfaction and retention
Coordinate onboarding and training with appropriate technical experts
Monitor customer health scores and KPIs to identify risks and opportunities
Coordinate with technical support to provide timely solutions
Deliver insights and executive-level reporting on product usage and engagement
Maintain a cadence of stakeholder interactions aligned with governance and account plan

Skills

Customer-Centric Mindset

Communication

Problem-Solving

Strategic Account Understanding

Relationship Building

Emotional Intelligence

Organizational Skills

Industry Knowledge SAAS/Civil/Env

Technical Proficiency

Travel Flexibility

Job description

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

Role

The Account Success Manager (ASM)plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and at its core that is about optimizing the number and proficiency of happy users and maximizing value creation from their usage of our solutions. For new customers, they provide an avenue into the managed account spaceand access to proactive support, ensuring that new users transition smoothly into active, engaged users. For existing customers, this role is the primary advocate of Seequent inside the account working in partnership with the Bentley Account Manager and wider account team, maximizing relations, understanding the accounts needs from our solutions, and driving users and usage.
As the primary Seequent point of contact for assigned accounts, the ASM acts as a strategic liaison between Seequent, the Bentley Account Manager, the account team and the customer. They coordinate customer interactions to ensure alignment across departments, including technical support team, to drive positive outcomes.
ASMs develop a deep understanding of the customer, their business, their workflows, and how our solutions underpin and unlock more value for the customer. Among other things, this allows the ASM to help the customer better identify and communicate project value and know when to engage specialized technical expertise. The skills to articulate complex solutions, build relationships, navigate complexity with dexterity, and collaborate across functions and bring roles together, are vital to success and ensuring that client challenges are addressed efficiently and successfully. Happy users, advocates of our solutions, optimizing the usage of our products, well supported.

Duties and responsibilities

An Account Success Manager (ASM) is a strategic role focused on a dedicated portfolio of our major clients. This role is crucial for ensuring customers achieve their desired outcomes and maximum value from their investment in Seequent products or solutions. The ASM will work alongside Bentley Account Managersin support of the overall account strategy, account plan and customer objectives as an active participant of the account team.Primary duties and responsibilities for the position:

Drive Value and Growth: Identify opportunities to increase adoption, usage and business value from Seequent solutions, and work with the Bentley Account Manager to develop and execute growth opportunities within the account.
Customer Advocacy & Influence: Represent the customer at a strategic level within Seequent, and bring Seequent priorities, opportunities and insights into the joint Bentley account planning process,ensuring their needs shape product usage, onboarding approaches and broader customer experience improvements.
Building Relationships: Build and sustain strong relationships with customers and support the Bentley Account Team in developing executive and operational stakeholder engagement across the account to drive satisfaction, foster loyalty and support long-term retention and growth.
Coordination of Onboarding and Training. The ASM will develop a clear understanding of what client onboarding and training requirements are. They will organize the appropriate technical expert to deliver the training or onboarding activity. They will also follow up to understand the value that the training has delivered to the client.
Customer Health Monitoring: Develop and monitor customer health scores and key performance indicators to proactively identify risks and opportunities, ensuring a path to success.
Technical Support Coordination: Oversee and monitor customer engagement with technical support, addressing any issues before they become problems. Where a customer has a deep technical question, the ESM will liaise with the appropriate domain specialist within our organization to provide a solution to our customer in a timely manner.
Insights, Analytics and Reporting: Analyse key customer metrics - data related to NPS outcomes to identify trends and areas for improvement. Product usage patterns, access trends, support volumes, engagement indicators & engagement with marketing campaigns – and deliver meaningful insights and executive level reporting to customers.
Cadence:Building a cadence of interaction with the key stakeholders in the account aligned with the Bentley account governance model and account plan, ensuring ‘no surprises’, timely and proactive support and services, sharing of information, reviews and overall, a highly engaged and collaborative working model and operating rhythm.

Qualifications and Essential skills

5+ years of experience in industry (SAAS, highly pref Civil and Environmental)
Ability to build a strong, strategic understanding of Seequent’s solution portfolio set.
Customer-Centric Mindset - with proven experience driving customer outcomes.
Highly developed communication with influencing skills, capable of engaging at all organizational levels and customers.
Strong problem-solving capability with the ability to anticipate issues and provide solutions effectively.
Wide product knowledge (Wide vs. Deep) across the solution set, enabling connected, multi product value conversations.
Relevant industry experience with the ability to engage credibly with technical & non-technical stakeholders.
Technical proficiency is sufficient to guide customers and frame solution pathways confidently.
High Emotional Intelligence with the ability to build trust, navigate ambiguity, and strengthen complex relationships.
Strong action-orientation with the ability to drive momentum
Empathetic, customer focused approach grounded in understanding customer challenges and goals.
Excellent organizational capability with the ability to manage complex portfolios of accounts and competing priorities.

Working conditions

Office based role with some travel and visits to client sites as required.

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Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.
Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.
Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.
Benefits –