Account Specialist

Randstad Internal Resourcer; Ringway; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Uncapped commission

Central Manchester office

Career development

Flexible benefits package

Job summary

Randstad Internal Resourcer in Manchester is seeking an Account Specialist to be the central point of contact for higher education institutions, funding bodies and support workers, ensuring tailored student support.

You will manage stakeholder relationships, match and schedule specialists, and drive service delivery while hitting performance targets. The role offers a competitive salary with uncapped commission and a supportive team in a central Manchester office.

Qualifications

• Proven customer service or account management experience.
• Strong stakeholder communication across multiple levels.
• Exceptional organisational skills with attention to detail.
• Empathy and soft skills for delivering positive educational outcomes.
• Commercial mindset with focus on deadlines and process.

Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders.
• Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on requirements and outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload, handle communications, maintain records, evidence support delivery.
• Client Retention & Account Growth: Act as primary contact for key accounts, ensure service levels are met and identify growth opportunities.
• Problem-Solving & Query Resolution: Address day-to-day challenges, handle complex queries with empathy and professionalism, resolve urgent requests.
• Operational Targets: Work towards key targets within a cooperative, supportive team environment.

Skills

Customer service

Account management

Stakeholder communication

Organisational skills

Empathy

Commercial mindset

Job description

We are looking for an Account Specialist to join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies and specialist support workers to ensure students receive the tailored support they need to succeed.

Key Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
• Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
• Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
• Operational Targets: Work towards key operational and performance targets within a coperative, supportive team environment.

What We Are Looking For

• Proven Customer Service or Account Management Experience: A background in recruitment, education coordination, or busy operational customer service would be advantageous
• Strong Stakeholder Communication: Comfortable and confident communicating across multiple levels-from students and parents to university leaders and funding bodies.
• Exceptional Organisational Skills: Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail.
• Empathy & Soft Skills: A consultative approach with genuine care for delivering positive educational outcomes.
• Commercial Mindset: An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals.

What We Offer

• Competitive basic salary + uncapped commission structure
• Central Manchester office location with great transport links and a vibrant, co-operative culture
• Comprehensive onboarding scheme and ongoing career development pathways
• Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes)

We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know.