Account Services Manager

Panoramic Associates; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Job summary

Panoramic Associates' client in the healthcare and pharmaceutical sector seeks an Account Services Manager to strengthen client relationships, drive account performance and ensure delivery of high-quality services. You will coordinate cross-functional teams, prepare account reviews and manage renewals, while staying informed on industry trends and regulatory changes to optimise outcomes.

The role offers an opportunity to influence key accounts within a leading organisation committed to

Qualifications

• Proven experience in account management within pharma/healthcare/life sciences.
• Excellent interpersonal and communication skills, with ability to build trusted relationships.
• Strong organisational skills and ability to manage multiple accounts effectively.
• Demonstrable strategic thinking and problem-solving abilities.
• Proficiency with CRM systems and MS Office Suite.

Responsibilities

• Develop and nurture strong relationships with clients, understanding their strategic goals and business needs.
• Coordinate cross-departmental teams to deliver tailored solutions aligning with client objectives.
• Monitor account performance, analyse data, and implement improvements to optimise outcomes.
• Serve as the primary point of contact, providing expert guidance and resolving issues promptly.
• Prepare and present account reviews, proposals, and strategic plans to clients.
• Manage contract negotiations, renewals, and upselling opportunities.
• Collaborate with internal teams to ensure a consistent and high-quality service delivery.
• Stay informed on industry trends, regulatory changes, and innovations impacting client accounts.

Skills

Account management

Interpersonal skills

Organisational skills

Strategic thinking

CRM proficiency

Tools

CRM systems

MS Office

Job description

Join Our Client as an Account Services Manager - Exciting Leadership Opportunity in the Pharma Sector

Are you ready to make a significant impact in a dynamic and innovative industry? Our Client, a renowned organisation operating within the healthcare and pharmaceutical industries, is seeking a highly motivated and strategic Account Services Manager to join their team. Known for fostering a collaborative and forward-thinking work environment, our Client values growth, excellence, and delivering exceptional service to its partners.

The Opportunity

This role has arisen due to strategic expansion and a growing portfolio of client accounts. As an Account Services Manager, you will play a pivotal part in enhancing client relationships, driving account performance, and ensuring the successful delivery of services that meet and exceed expectations. This is an outstanding chance to influence key accounts and contribute to a reputable organisation committed to innovation and client satisfaction.

Key Responsibilities

• Develop and nurture strong relationships with clients, understanding their strategic goals and business needs.
• Coordinate cross-departmental teams to deliver tailored solutions aligning with client objectives.
• Monitor account performance, analyse data, and implement improvements to optimise outcomes.
• Serve as the primary point of contact, providing expert guidance and resolving issues promptly.
• Prepare and present account reviews, proposals, and strategic plans to clients.
• Manage contract negotiations, renewals, and upselling opportunities.
• Collaborate with internal teams to ensure a consistent and high-quality service delivery.
• Stay informed on industry trends, regulatory changes, and innovations impacting client accounts.

Essential Skills & Experience

• Proven experience in account management within the pharmaceutical, healthcare, or life sciences sectors.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships.
• Strong organisational skills and the ability to manage multiple accounts effectively.
• Demonstrable strategic thinking and problem-solving abilities.
• Proficiency with CRM systems and MS Office Suite.

Desirable Skills & Experience

• Knowledge of pharmaceutical regulations and compliance standards.
• Experience in project management or leading strategic initiatives.
• Industry-specific certifications or training.
• Fluency in additional languages relevant to key client markets.