Co-operative Services Manager

Trident Group – UK; Birmingham; On-site; GBP 39,000 - 46,000; Full time

Job summary

A leading company in the social housing sector is seeking a Co-operative Services Manager to oversee their co-operative team in Birmingham. This role involves managing housing services, engaging with stakeholders, and ensuring excellent customer service delivery. The successful candidate will have considerable experience in social housing, strong leadership skills, and a passion for community development.

Benefits

34 days annual leave

Birthday leave

New Home leave

Life assurance (3 x salary)

Employee Assistance programme

Employee Wellbeing programme

Flexible Working options

Qualifications

• Considerable experience in the social housing sector.
• Passionate about social housing and career development.
• Excellent communication skills and proactive approach.

Responsibilities

• Manage co-operative team to provide high-quality housing services.
• Ensure coordinated service delivery for housing management tasks.
• Develop relationships with Co-operative Committees and represent organization.

Skills

Communication

Leadership

Stakeholder Engagement

Job description

Join to apply for the Co-operative Services Manager role at Trident Group – UK

Base pay range

REF/ 104572

Co-operative Services Manager

Homes & Communities department

£39,980.65 per annum + £1,680 car allowance

37.5 hours per week

About The Role

An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts.

You will ensure a coordinated service delivery approach to housing management tasks such as income management, allocations and lettings, breaches of tenancy, resident engagement, and recording repair and maintenance reports on the housing management system to deliver excellent customer service.

You will develop positive relationships with Co-operative Committees, representing the organization at formal meetings which may include up to six evening meetings per month.

The successful candidate will work proactively with colleagues across all Trident departments, especially Homes and Communities, Technical Services, and Finance, to support the co-operatives’ aims and identify opportunities for development, including training and resident engagement initiatives.

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

• Considerable experience in the social housing sector.
• Passionate about social housing and enthusiastic about career development and team growth.
• Excellent communication skills and a proactive, positive approach to stakeholder engagement.
• Strong leadership skills, able to work independently, organize workload to meet goals and KPIs.

Trident Group has over 60 years of experience delivering homes, services, and innovation for communities in the Midlands. The Group employs over 750 staff, works with volunteers, and provides training and apprenticeships. It owns assets valued at nearly £190m and has an annual turnover exceeding £37m.

The Group includes:

• Trident Housing, providing landlord services for housing management and maintenance.
• Trident Reach, a charity delivering trauma-informed care and support services across various community needs.

We invest in learning and development, celebrating Equality, Diversity, and Inclusion, and are committed to building an inclusive community. Join us and contribute to our Diverse Voices Steering Group to promote our values.

Application Process

Please submit a current CV demonstrating the required skills, experience, and qualifications. You must also provide right to work documentation at interview, such as a valid passport. Successful applicants will undergo a DBS check.