Account Planner - Client and Agency Partners

JCDecaux; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

JCDecaux in Greater London is seeking a proactive Sales Planner to support the administration, planning and delivery of advertising campaigns across JCDecaux systems and processes. You will respond to option requests, manage inventory, produce reports and deliver accurate sales support to clients and internal teams.

You will build commercial understanding, identify revenue opportunities, maintain strong client relationships and contribute to team objectives while upholding JCDecaux values.

Qualifications

• Previous experience with CRM systems is advantageous.
• Experience in administrative, planning or sales-support roles.
• Strong numeracy and attention to detail.
• Ability to manage multiple priorities.
• Excellent written and verbal communication.

Responsibilities

• Campaign planning and delivery: understand campaign needs and manage from brief to delivery.
• Option advertising space and support campaign delivery within deadlines.
• Provide materials, reports and updates before and after campaigns.
• Create campaign materials, mock-ups, and data requests.
• Deliver high-standard after-sales service and campaign support to customers.

Skills

Communication skills

Presentation skills

Numeracy

Microsoft Excel

CRM systems

Team collaboration

Tools

Microsoft Office

Job description

This role will grow as digital out of home develops. You will be expected to be open to change and support the way the business evolves.

You will work with different clients, agencies and commercial partners as the business grows. This will help you build experience, develop your skills and grow your career at JCDecaux.

As a Sales Planner, you will support the administration, planning and delivery of advertising campaigns across JCDecaux systems and processes. Most of your time will be spent responding to option requests, inventory, reporting and sales administration accurately and efficiently.

You will also build commercial understanding and identify opportunities to support revenue growth, customer relationships and team objectives.

You will be an ambassador for JCDecaux and as such, you will be recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same.

What you'll be doing...

Campaign planning and delivery

• Work closely with colleagues to understand campaign needs and help manage them from brief to delivery.
• Option advertising space and support campaign delivery within strict customer and business deadlines.
• Support teams before and after campaigns with useful materials, reports and updates.
• Help create campaign materials, including mock-ups, images from Asset Bank, creative testing and data requests.
• Deliver a high standard of after-sales service and campaign support to customers.

Commercial support

• Support the development and performance of business across teams including the Investment team and Client and Agency Team.
• Share useful market insight with our internal teams to drive new revenue and help grow our customer base
• Help maintain strong customer relationships by being responsive, clear and reliable.
• Help prepare sales presentations, reports, and simple support materials for customers and internal teams.

Systems, process and governance

• Learn how to use internal company systems, customer activity and keep information up to date.
• Use company-approved AI tools to help make work faster and more efficient. This will include delivering creative mock ups aligned to landlord guidelines.
• Follow company policies, processes and ways of working to support good business practice

Team contributor

• Build a knowledge of JCDecaux products and services and their benefits.
• Work with colleagues to maintain an excellent level of service and share information clearly.
• Take responsibility for agreed team projects, customer activity or client entertainment plans when needed.

A little bit about you...

Communication and interpersonal skills

• Confident speaking and presenting skills with different people across the business.
• Excellent communication skills both written and verbal.
• Able to build good working relationships with colleagues and customers.

Motivation

• Able to manage priorities and keep work moving without needing constant direction.
• Comfortable working independently and as part of a team.
• Able to use your initiative and make sensible decisions.
• Keen to learn about the business, our products and services, the market and customer needs.

Administrative skills

• Committed to great customer service through clear communication and reliable follow-up.
• Strong numeracy skills with exceptional attention to detail.
• Confident using Microsoft Office, including Excel.
• Able to work accurately and check details carefully, even when busy.

Qualifications and Experience

• Previous experience using CRM systems to input data and produce reports would be an advantage.
• Previous experience working in a similar administrative, planning, sales-support or deadline-driven environment would be an advantage.

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.

We are One Team, more than just ourselves.

We are customer first, we understand, and help solve our customers' problems.

We Test & Learn, we are empowered to learn and grow, unafraid of change.

We choose to care, we are committed to doing the right thing, the right way.

It's really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.