Account Planner - Client and Agency Partners

JCDecaux UK Ltd; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

JCDecaux UK Ltd is seeking a Sales Planner to support advertising campaigns across JCDecaux systems and processes. You will work with clients, agencies and partners to respond to option requests, manage inventory, and provide reports and admin support to drive revenue growth.

You will help create campaign materials, deliver strong after-sales service, and collaborate with teams on commercial activity while maintaining excellent customer relationships.

Qualifications

• Experience using CRM systems to input data and produce reports is a plus.
• Background in administrative, planning or sales-support roles with deadline-driven environments.
• Strong numeracy and attention to detail; confident with MS Excel.

Responsibilities

• Campaign planning and delivery: assist in understanding campaign needs from brief to delivery.
• Manage option advertising space and support campaign delivery within deadlines.
• Provide materials, reports and updates to support campaigns.
• Create campaign materials, mock-ups and data requests.
• Deliver high-quality after-sales service and campaign support to customers.
• Support commercial activities across Investment and Client/Agency teams.
• Share market insights to drive revenue and grow customers.
• Maintain strong customer relationships with clear, reliable communication.
• Prepare sales presentations, reports and simple support materials.

Skills

CRM systems

Planning

Sales support

Administration

Excel

Tools

Microsoft Office

Job description

This role will grow as digital out of home develops. You will be expected to be open to change and support the way the business evolves. You will work with different clients, agencies and commercial partners as the business grows. This will help you build experience, develop your skills and grow your career at JCDecaux. As a Sales Planner, you will support the administration, planning and delivery of advertising campaigns across JCDecaux systems and processes. Most of your time will be spent responding to option requests, inventory, reporting and sales administration accurately and efficiently. You will also build commercial understanding and identify opportunities to support revenue growth, customer relationships and team objectives. You will be an ambassador for JCDecaux and as such, you will be recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same.

What you'll be doing...

• Campaign planning and delivery - Work closely with colleagues to understand campaign needs and help manage them from brief to delivery.
• Option advertising space and support campaign delivery within strict customer and business deadlines.
• Support teams before and after campaigns with useful materials, reports and updates.
• Help create campaign materials, including mock-ups, images from Asset Bank, creative testing and data requests.
• Deliver a high standard of after-sales service and campaign support to customers.
• Commercial support - Support the development and performance of business across teams including the Investment team and Client and Agency Team.
• Share useful market insight with our internal teams to drive new revenue and help grow our customer base
• Help maintain strong customer relationships by being responsive, clear and reliable.
• Help prepare sales presentations, reports, and simple support materials for customers and internal teams.
• Systems, process and governance - Learn how to use internal company systems, customer activity and keep information up to date.
• Use company-approved AI tools to help make work faster and more efficient. This will include delivering creative mock ups aligned to landlord guidelines.
• Follow company policies, processes and ways of working to support good business practice
• Team contributor - Build a knowledge of JCDecaux products and services and their benefits.
• Work with colleagues to maintain an excellent level of service and share information clearly.
• Take responsibility for agreed team projects, customer activity or client entertainment plans when needed.

A little bit about you...

• Communication and interpersonal skills - Confident speaking and presenting skills with different people across the business.
• Excellent communication skills both written and verbal.
• Able to build good working relationships with colleagues and customers.
• Motivation - Able to manage priorities and keep work moving without needing constant direction.
• Comfortable working independently and as part of a team.
• Able to use your initiative and make sensible decisions.
• Keen to learn about the business, our products and services, the market and customer needs.
• Administrative skills - Committed to great customer service through clear communication and reliable follow-up.
• Strong numeracy skills with exceptional attention to detail.
• Confident using Microsoft Office, including Excel.
• Able to work accurately and check details carefully, even when busy.

Qualifications and Experience

• Previous experience using CRM systems to input data and produce reports would be an advantage.
• Previous experience working in a similar administrative, planning, sales-support or deadline-driven environment would be an advantage.

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity, We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

We’re JCDecaux, the world’s largest Digital Out-of-Home media business. You’ll have used or seen our products, services and communication channels, even if you didn’t realise it was us, because they’re at the heart of communities on high streets and major roads and in transport hubs, shopping malls and supermarkets across the country in more than 80 countries worldwide. Our communication channels help businesses grow and thrive, and help non-commercial organisations reach the widest possible audience for their important messages. Our talented team make all this happen, working in a wide variety of roles to connect brands and communities. We’re really proud that 50p in every £1 of revenue is reinvested into the communities we serve, so we can provide innovative, environmentally-responsible infrastructure and services designed to make cities better for everyone. This principle has been at the heart of our business from the beginning. If you join us, you will make a real difference.