Account Manager - UK

NetFortris, A Sangoma Company; Wokingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

NetFortris, A Sangoma Company is looking for a results-driven Account Manager in Wokingham, UK. In this position, you will manage existing client relationships, understand business needs, and promote Sangoma's diverse product portfolio.

The ideal candidate should have a bachelor's degree and at least 3 years of experience in account management or sales, preferably in the telecommunications industry. The role involves working closely with teams to ensure customer satisfaction and driving revenue growth.

Qualifications

• Minimum 3 years of experience in account management or sales.
• Strong interpersonal and communication skills.
• Self-motivated with a customer-centric mindset.

Responsibilities

• Develop and maintain strong relationships with assigned accounts.
• Understand and recommend solutions to meet client business objectives.
• Identify upselling and cross-selling opportunities.

Skills

Account management

Interpersonal skills

Problem-solving

Sales tools proficiency

CRM systems

Education

Bachelor's degree in business, communications, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

Description Sangoma is a global leader in delivering business communication solutions spanning Unified Communications, VoIP, UCaaS, CCaaS, and open-source telephony technologies. We empower organizations around the world with reliable, scalable, and cost-effective communication platforms that drive collaboration and improve productivity.

We are seeking a dedicated and results-driven Account Manager to join our team. In this role, you will manage relationships with existing clients, understand their business needs, and identify opportunities to promote our diverse portfolio of products and services. You will work closely with cross-functional teams to ensure the highest level of customer satisfaction and contribute to driving revenue growth.

Responsibilities

• Develop and maintain strong relationships with assigned accounts to foster client loyalty and satisfaction.
• Understand client business objectives and recommend appropriate Sangoma solutions to meet their needs.
• Identify upselling and cross-selling opportunities to expand account revenue.
• Collaborate with sales, marketing, and technical teams to deliver seamless service and support.
• Manage the full account lifecycle including onboarding, renewals, and troubleshooting.
• Maintain accurate records of client interactions and sales activities using CRM tools.
• Prepare regular reports on account status and performance metrics.
• Stay informed on industry trends, competitive landscape, and emerging technologies to advise clients proactively.

Requirements

• Bachelor\'s degree in business, communications, or related field preferred.
• Minimum 3 years of experience in account management or sales, ideally within telecommunications, VoIP, or unified communications sectors.
• Strong interpersonal and communication skills with the ability to build trust and rapport quickly.
• Proficient with CRM systems, Microsoft Office Suite, and sales tools.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
• Self-motivated, goal-oriented, and able to work both independently and as part of a team.
• Problem-solving skills with a customer-centric mindset.
• Familiarity with Sangoma products and open-source communication platforms is a plus.