Account Manager

BT Local Business South Yorkshire Humber Derbyshire & Leicestershire; Rotherham; On-site; GBP 28,000 - 40,000; Full time

Job summary

BT Local Business South Yorkshire, Humber, Derbyshire & Leicestershire is seeking an Account Manager to be based on-site in Rotherham. You will manage and grow a portfolio of business customers across South Yorkshire, Humber, Derbyshire and Leicestershire, building strong relationships and understanding clients' technology needs.

You will prepare proposals, negotiate contracts, coordinate with internal teams, and support local marketing activities to increase brand presence.

Qualifications

• Strong account management and customer relationship skills.
• Experience in sales or business development, including proposal creation and contract negotiation.
• Good understanding of telecommunications, connectivity, or technology services, or willingness to learn quickly.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Build strong relationships with existing and new clients across designated regions.
• Understand clients' technology needs and recommend BT products/services.
• Prepare proposals and negotiate contracts; coordinate with internal teams.
• Maintain accurate CRM records and support local marketing/networking activities.

Skills

Account management

Customer relationships

Sales experience

Proposal development

Contract negotiation

Industry knowledge

Time management

CRM proficiency

Education

Business or sales education

Tools

CRM software

Job description

Company Description

BT Local Business South Yorkshire, Humber, Derbyshire & Leicestershire provides local businesses with expert guidance on BT’s technology, products, and services. The team combines deep knowledge of connectivity and communications solutions with an understanding of the specific needs of organizations in the region. By helping businesses stay connected, they support better collaboration with employees, suppliers, and customers. Located on the doorstep of local enterprises, the company focuses on practical, tailored solutions that improve day-to-day operations and long-term performance.

Role Description

The Account Manager is a full-time on-site role based in Rotherham, responsible for managing and growing a portfolio of business customers across South Yorkshire, Humber, Derbyshire, and Leicestershire. Day-to-day, the role involves building strong relationships with existing and new clients, understanding their technology needs, and recommending appropriate BT products and services. The Account Manager will prepare proposals, negotiate contracts, and ensure smooth onboarding and ongoing service delivery. The role includes coordinating with internal technical and support teams, monitoring account performance, and proactively identifying opportunities for upselling and cross-selling. The Account Manager will also maintain accurate records in CRM systems, provide regular account reviews, and support local marketing or networking activities to increase brand presence.

Qualifications

• Strong account management and customer relationship skills, with the ability to understand business needs and deliver tailored solutions.
• Experience in sales or business development, including prospecting, proposal creation, and contract negotiation.
• Good understanding of telecommunications, connectivity, or technology services, or a willingness to learn these quickly.
• Excellent communication, presentation, and interpersonal skills for working with diverse stakeholders and teams.
• Solid organizational and time-management abilities, including managing multiple accounts and meeting deadlines.
• Comfort with using CRM systems and basic digital tools (email, spreadsheets, online collaboration platforms).
• Proactive, results-focused mindset with a commitment to delivering high-quality customer experiences.
• Previous experience in a B2B environment and knowledge of the local business landscape is advantageous.
• Relevant education or training in business, sales, or a related field is beneficial, though equivalent experience is also valued.