Account Manager Team Lead

Propel; Bath; Hybrid; GBP 45,000; Full time

Job summary

An established industry player is seeking a Renewals Account Team Lead to join their high-growth SaaS company in Bath. This role offers the chance to lead a dedicated renewals team, focusing on customer retention and upselling in a dynamic environment. With a competitive salary and a hybrid working model, this position is perfect for those looking to make a significant impact in a fast-paced setting. If you are passionate about coaching and driving performance, this opportunity could be your next big career move.

Benefits

25 days holiday + bank holidays

Clear progression path

Hybrid working (1–2 days per week in Bath)

Qualifications

• 5+ years in account management or customer success, ideally in SaaS.
• Experience leading teams to achieve retention and upsell targets.

Responsibilities

• Manage and develop a high-performing renewals team.
• Drive upsell opportunities and maintain team motivation.
• Forecast performance and report to the Sales & Marketing Director.

Skills

Team Leadership

Customer Success Management

Account Management

Communication Skills

Analytical Skills

Coaching and Mentoring

Tools

CRM (HubSpot)

Job description

This range is provided by Propel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Propel

Senior Consultant | Partnering with high growth, VC & PE backed scale-ups

Renewals Account Team Lead – SaaS | Up to £45,000 base + Bonus | Hybrid (Bath)

High-growth tech scaleup. Leadership autonomy. Big impact.

We’re hiring on behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector work.

They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.

If you're hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment - this is the next big step.

Key Responsibilities

• Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
• Coaching and mentoring RAMs/SRAMs against KPIs and metrics
• Managing a small portfolio of high-value renewals yourself
• Driving upsell, upgrade, and extension opportunities across the team
• Reviewing and approving customer proposals to ensure quality and consistency
• Forecasting performance and providing weekly reporting to the Sales & Marketing Director
• Leading daily and weekly team huddles to provide focus and drive motivation
• Supporting onboarding and training of new hires
• Maintaining a culture of accountability, ownership, and collaboration

Requirements

• Proven experience leading a team in a customer success or renewals environment (ideally SaaS)
• 5+ years in account management, renewals, or customer success
• Strong track record in hitting commercial retention and upsell targets
• Excellent communication, coaching, and objection-handling skills
• Analytical mindset with the ability to spot performance trends and act on them
• CRM experience (e.g. HubSpot)
• Empathetic, energetic, and solutions-focused leadership style

The Package

• Up to £45,000 base salary (depending on experience)
• Bonus based on team performance
• 25 days holiday + bank holidays
• Hybrid working (1–2 days per week in Bath)
• Clear progression path and long-term growth opportunity

This is your chance to step into a commercially critical role with real influence inside a fast-moving SaaS scale-up.

Interested? Apply now or reach out for more details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Software Development

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