Account Manager - Speech & AI Technologies

PC Games Insider; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare options

Life assurance

Income protection

Professional development

Global exposure

People-first culture

Job summary

PC Games Insider is looking for an Account Manager to lead strategic relationships in speech and AI technologies. You will translate client needs into delivery plans, work with product and engineering teams, and safeguard revenue while expanding partnerships.

You will orchestrate cross-functional efforts across data, ML, and production streams, and help shape technical roadmaps with clients. The role requires 5+ years in speech/AI services, deep understanding of TTS/ASR, and outstanding

Qualifications

• 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.
• Experience working with large technology platforms or enterprise AI customers.
• Strong communication skills bridging technical and operational teams.

Responsibilities

• Serve as primary relationship lead for a major enterprise partner within speech/AI domain.
• Engage with client Product, Engineering, ML, Data Science, and Speech teams.
• Translate complex requirements into clear delivery roadmaps and plans.
• Ensure alignment between client expectations and data, engineering, and production capabilities.
• Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, and model training support.
• Contribute technical insight during solution design discussions on model accuracy, constraints, scaling, and evaluation methodologies.
• Protect and stabilize existing revenue streams while supporting expansion aligned with the client’s roadmap.
• Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.

Skills

Speech technology

Enterprise account management

Technical fluency

Communication

RFP/RFI experience

Job description

Account Manager - Speech & AI Technologies

Job Title

Job Title Account Manager - Speech & AI Technologies

Job Description

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.

This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.

What You’ll Do

• Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain;
• Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams;
• Translate complex technical requirements into clear internal delivery plans and execution roadmaps;
• Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams;
• Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support;
• Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies;
• Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap;
• Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk;
• Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution;
• Identify risks early, elevate appropriately, and maintain transparency across stakeholders;
• Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.

Requirements

• 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies;
• Experience working with large technology platforms or enterprise AI customers;
• Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines;
• Strong understanding of annotation workflows, dataset management, and model evaluation concepts;
• Comfort engaging directly with engineering, ML, and product stakeholders;
• Strong communication skills with the ability to bridge technical and operational teams;
• Commercial awareness and structured account management discipline within enterprise environments.
• Flexible working arrangements;
• Annual leave plus public holidays;
• Private healthcare options;
• Life assurance and income protection coverage;
• Professional development support and learning opportunities;
• International exposure across global teams and clients;
• A collaborative, people-first culture within a growing global organization.