Account Manager / Senior Account Manager

Notch Communications, Ltd.; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Healthcare package

Free on-site gym

Job summary

A leading marketing agency in life sciences is seeking an Account Manager to build meaningful partnerships with scientific companies. The role involves managing client relationships, overseeing project delivery, and collaborating across teams to ensure results. Candidates should have 3+ years of account management experience and excellent communication skills. The position offers hybrid working, professional development training, and wellness support, aimed at maximizing ROI and success for clients in complex markets.

Qualifications

• 3+ years of experience in account management or client services within a marketing or creative agency.
• Experience with scientific, healthcare, or B2B technology clients is favourable.
• Demonstrable ability to manage multiple client accounts simultaneously.

Responsibilities

• Act as the primary point of contact for client relationships.
• Facilitate collaboration across teams.
• Oversee end-to-end project delivery.
• Contribute to new business opportunities.
• Strengthen internal processes and capabilities.

Skills

Account management

Client services

Project management

Communication skills

Interpersonal skills

Commercial acumen

Job description

Are you looking for the opportunity to build meaningful partnerships with world-leading scientific companies, helping them achieve their marketing ambitions through strategic guidance and exceptional service delivery? We’re strengthening our client services team with an Account Manager who will be the trusted partner our clients rely on to bring their marketing visions to life. You will work at the intersection of client relationships and agency expertise, ensuring seamless collaboration and outstanding results. This is a great opportunity to do work that is both rewarding and really makes a difference!

At Notch, we bring science and creativity together. From our home in central Manchester’s Bond building, a Grade II listed space redesigned for collaboration, our teams of strategists, writers, creatives and account handlers work side by side to deliver work that makes a big impact for our clients in scientific industries and inspires audiences.

As an Account Manager, you will:

• Act as the primary point of contact for your client portfolio, building trusted relationships that drive retention and account growth
• Facilitate collaboration across content, creative, digital and strategy teams to deliver integrated solutions on time and on budget
• Oversee end-to-end project delivery with meticulous attention to detail, ensuring quality deliverables while managing budgets, timelines and profitability
• Strengthen internal processes and team capabilities by sharing best practices, providing hands‑on guidance to colleagues, and maintaining consistent standards across all work
• Contribute to new business opportunities and work closely with Account Directors to ensure strong commercial outcomes and strategic client partnerships

From an Account Manager we expect:

• You have a minimum of 3 years experience in account management or client services within a marketing or creative agency. For senior candidates, we’re looking for 6+ years of relevant experience. Experience working with scientific, healthcare, or B2B technology clients would be favourable
• Demonstrable ability to manage multiple client accounts simultaneously with a calm, solution‑focused approach to competing priorities
• Strong project management and commercial acumen with hands‑on experience managing budgets, coordinating cross‑functional teams and demonstrating clear ROI
• Excellent communication and interpersonal skills that enable you to build relationships and engage effectively with stakeholders from day‑to‑day contacts to C‑suite level
• A proactive, consultative mindset that identifies growth opportunities, anticipates challenges, and positions the agency as a strategic partner rather than a vendor

What we offer

We’ll invest in your growth through training, mentorship, conferences, and leadership development. And we’ll make sure you have balance, with wellness support, CSR opportunities, and plenty of fun at our social events. Benefits include:

• Hybrid working — based in our central Manchester office and flexibility to work from home
• Professional development via Notch Labs and external training
• Healthcare package and wellness support
• Free on‑site gym

Notch Communications is an equal opportunities employer and welcomes applications from all backgrounds.

At Notch, we are experts in helping life science companies make an impact in complex and crowded markets. Combining brilliant scientific, marketing, and creative minds, we are focused on delivering stand‑out results that maximise ROI and drive long‑term success.

Whether you are looking for support with brand strategy, creative design, or content and digital marketing, we can design and implement an impactful marketing solution that is tailored to your specific target audience and communication goals.

Fill in the form to speak to our team and find out how we can help make a big difference for your brand.