Account Manager - Production Advertising agency

CRAFT; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading creative agency in London is seeking an experienced Account Manager to oversee production projects. You will manage client relationships, ensure satisfaction, and coordinate across disciplines to deliver outstanding results. The ideal candidate has experience in advertising agency production, a solid understanding of media processes, and excels at problem-solving. This role offers hybrid working along with unique perks such as onsite massages and a birthday day off.

Benefits

Onsite massages, haircuts, and manicures

Free onsite breakfast and snacks

Hybrid working

Birthday off

Cycle to Work scheme

Qualifications

• Advertising agency production experience is essential.
• Core experience in origination and adaptation of integrated global campaigns.
• Understanding of the production process across all types of media.
• Solid communication skills.
• Enthusiasm for your work.

Responsibilities

• Manage client relationships and satisfaction.
• Coordinate with production departments.
• Meet revenue and quality targets on projects.
• Set and meet client expectations.
• Proactively improve processes for better client service.

Skills

Results driven

Time management

Independent and team work

Problem-solving

Client relationship management

Budget management

Tools

Business management tools

Workflow tools

Financial reporting tools

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Account Manager - Production Advertising

Permanent role

Reporting into an Account Director

Hybrid working at Bishopsgate

Client Services Team

Please only apply if you are able to work onsite in London and have the right to work in the UK

WHO WE ARE

Who are we? It's simple really. We are a creative communications agency with the spirit and passion of a boutique and the rock-like support of the world's biggest advertising network. We explore strange new worlds, seek out new life forms and boldly go where no one has gone before in the dogged pursuit of compelling and impactful work which transforms the brands in our care.

Working with us is a little like taking a journey into the unknown - with a massive safety net around you. We encourage an entrepreneurial approach in all that we do and believe that the best ideas can come from anyone - and anywhere. We'll give you the tools and the support you need to build your career and only ask that you bring us your passion, commitment and energy to make a difference.

YOUR ROLE

Our Account Manager role is a hybrid in which you will lead and oversee the delivery of unique and out-of-the-box origination and adaptation production projects. You will grow client relationships organically as well as manage the production of both local and global campaigns across TV, Print, Digital and Social.

We are looking for someone who is enthusiastic about excellent client services, who will become an expert in managing and growing client relationships and loves magnificent work. You will be able to gain trust and build relationships easily and be able to spot issues before they happen. You will be able to run projects independently.

As this is a production heavy role, you will need to be familiar and comfortable with all production and post-production steps (including but not limited to pre-bid, pre-ppm/ppm, shooting, post-production, and local adaptations as well as transcreation).

YOUR DAY-TO-DAY RESPONSIBILITIES

• Manage the client relationship and client satisfaction. Being responsible for the management of timelines, budgets, and overall delivery of client projects, working closely with studio producers to execute flawlessly across all disciplines (Broadcast, Print, Digital and Social).
• Coordinating with all production departments both near-shore and on-shore.
• Building strong relationships with the lead creative agency, McCANN to facilitate successful deliveries for the client.
• Meeting/exceeding revenue, margin, and quality targets on assigned projects and accounts.
• Setting client expectations, reporting on meeting those expectations, anticipating future needs and responding to client feedback.
• Being process driven not only in your own work but also ensuring the rest of the team is using the right tools at the right time.
• Helping to improve processes and proactively identify ways to offer a better service to your clients.
• Managing account relationships, monitoring account health, and anticipating needs.
• Responding to account and project needs by building resources to effectively manage and grow the business.
• Working in partnership with executive producers and consulting with creative teams to ensure quality, on time delivery.
• Assisting Implementation Director in forecasting and coordinating with external key stakeholders to drive organic and direct client growth.

REQUIRED SKILLS

• You are results driven and forward thinking.
• You are expert at prioritizing and time management.
• You excel at working both independently and as part of a team.
• You can work efficiently and fast.
• You thrive in challenging environment and succeed in challenging client situations.
• A cool, calm, and collected approach to problem-solving.
• Experience with business management tools, workflow tools & financial reporting.
• Experience managing large client budgets.

MINIMUM requirements to apply

• Advertising agency production experience.
• Core experience in origination and adaptation of integrated global campaigns.
• A thorough understanding of the production process across all types of media.
• Solid communications skills and English skills.
• Most importantly, you are enthusiastic about your work.

More than just a paycheck...

• Three 'Time Well Taken' days throughout the year where we switch off collectively with our MWG UK partner agencies.
• A hybrid way of working.
• Access to on-site massages, haircuts and manicures as well as cuddles from furry friends (we're a dog friendly office).
• Free onsite breakfast, snacks and drinks with regular 'Lounge Nights' in the office rooftop social space.
• Monthly agency get togethers focused around moment's that matter.
• Lots of tools to help us grow from SPARK (our internal L&D platform) to LinkedIn Learning, as well as external partnerships with NABS and the IPA.
• Your birthday off - because who wants to work on their birthday?
• A Cycle to Work scheme and facilities including showers and hair styling appliances.
• Discounts with partners such as Eataly, Merlin and cinemas as well as access to independent financial advice.

Craft is a disability-confident committed employer and will guarantee an interview to any disabled candidate who meets the minimum criteria for the role. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you have a disability, we want everyone to feel at ease when going through our recruitment process. We are working to make our website and processes more accessible, if you encounter any issues and would like this information in an alternative format, or if you need further support with your application, please contact us at [e-mail] for any adjustments you may need to perform at your best.