Account Manager - OOH

itsu; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Bonus Scheme

25 days holiday + Bank holidays

Health Insurance

Company Pension Scheme

Hybrid Working: 3 days onsite, 2 daysW

Employee discount (50%) in itsu shops

Free lunch in office

Retail discounts

Salary sacrifice cycle and EV schemes

Development & Growth opportunities

Job summary

itsu, a fast-growing Asian-inspired food brand, is seeking a dynamic Account Manager to own full account management across key outlets. You will drive KPI delivery, forecast volumes and value, and lead pricing and promotional strategies in collaboration with RGM and marketing teams.

The role involves expanding new business within the OOH channel, supporting larger accounts, and building strong buying relationships with a bias toward entrepreneurial execution in a hybrid work setup.

Qualifications

• P&L management experience or knowledge.
• Excellent communication skills to develop and manage key buying relationships.
• Entrepreneurial mindset with a proactive, self-starter attitude.
• Eye for detail and strong organizational skills.
• Experience in the OOH channel is a plus.

Responsibilities

• Delivering the business KPIs within your accounts.
• Full Account Management responsibility for all accounts.
• Delivery of the volume and value forecast and internal P&L reporting.
• Ownership of the pricing and promotional strategy alongside the RGM.
• Collaborating with the marketing team to build support plans and execute them with customers.
• Seeking out new business within the OOH channel.
• Supporting NAM on larger accounts within the channel.

Skills

Eye for detail

P&L management

Excellent communication

Relationship management

Entrepreneurial mindset

Food industry passion

OOH channel experience

Job description

About Us

At itsu, we're passionate about making healthy eating exciting, accessible, and affordable. As an Asian-inspired food brand, weâve grown to over 80 restaurants across the UK and Belgium, while building a thriving grocery business that reaches customers across Europe and beyond. Known for our fresh, high-quality food prepared daily in every shop, we're on an ambitious growth journey. With plans to expand our store estate, accelerate our grocery presence, and continue investing in innovation, technology, and our people, we're shaping the future of healthy fast food.

itsu [ grocery ]

where this role sits, extends the much-loved itsu brand beyond our shops and into supermarkets, health food retailers, online channels, wholesale partners, and international markets. Our growing product range includes customer favourites such as crispy seaweed thins, frozen gyoza and bao, brilliant'broth, rice'noodles, and miso'easy, bringing the taste and quality of itsu into homes around the world.

Joining itsu means becoming part of a fast-paced, innovative business with big ambitions, a strong culture, and a shared mission to help people eat beautifully every day.

Key Role Responsibilities

• Delivering the business KPIs within your accounts
• Full Account Management responsibility for all accounts
• Delivery of the volume and value forecast and internal P&L reporting
• Ownership of the pricing and promotional strategy alongside the RGM
• Collaborating with the marketing team to build support plans and execute them with customers
• Seeking out new business within the OOH channel
• Supporting NAM on larger accounts within the channel

The Ideal Candidate Will Have

• An eye for detail
• P&L management experience or knowledge
• Excellent communication skills to enable you to develop and manage a number of key buying relationships
• A flexible, can-do attitude with the willingness to work closely with others within a small team, a real self-starter
• The energy to work within a rapidly growing business that is constantly evolving and growing
• A true entrepreneur
• A passion for food
• Ideal but not required: experience in the OOH channel

What We Offer

• Competitive Salary
• Competitive Bonus Scheme
• 25 days holiday + Bank holidays (two bank holidays are interchangeable for other religious holidays)
• Health Insurance
• Company Pension Scheme
• Hybrid Working model: 3 days onsite, 2 days WFH
• 50% employeeâ¯discount in itsu shops
• Free itsu lunch when in the office
• Discounts at major retailers
• Salary sacrifice cycle and electric vehicle schemes
• Development & Growth opportunities

At itsu [grocery], everyoneâs taste matters, and so does whoâs behind it. We celebrate diversity and are an equal opportunities employer. Applications from all backgrounds are encouraged. If you need support or adjustments to apply, weâll happily accommodate.