Account Manager (Office)

TN United Kingdom; Sefton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic company in the SaaS sector is seeking an Account Manager focused on client retention and satisfaction. The role involves managing client accounts, training clients on services, and driving revenue growth through strong relationships. The ideal candidate is proactive, detail-oriented, and has experience with CRM tools. Join a team that values its people and is committed to client success.

Qualifications

• Enthusiastic, driven, multi-tasker thriving in fast-paced environments.
• Target-driven, proactive, detail-oriented, and process-driven.

Responsibilities

• Manage and grow existing client accounts while ensuring satisfaction.
• Train clients and monitor usage to identify growth opportunities.
• Collaborate with internal teams to resolve issues and optimize success.

Skills

Client Relationship Management

Customer Satisfaction

Sales

Problem Solving

Communication

Education

Experience with Microsoft Office

Knowledge of Legal Process

Tools

CRM Tools

Job description

Social network you want to login/join with:

Sales Role Focused on Account Management

The primary responsibility is to manage and grow existing client accounts while ensuring their satisfaction and meeting sales targets. Account management involves maintaining relationships, providing excellent service, and driving additional revenue from current clients. High churn rates can impact company revenue and growth, so ensuring client satisfaction, loyalty, and engagement is essential.

Responsibilities

Reporting to the Head of Customer Success, this role involves training and managing clients. The focus is on selling the full suite of services through phone calls, face-to-face meetings, emails, webinars, and training clients on software benefits.

You will monitor client usage, identify growth opportunities, and work effectively with other departments to resolve issues and optimize client success.

Key Responsibilities

Client Retention

• Maintain high customer satisfaction and resolve client issues.
• Manage client accounts to minimize churn.
• Work closely with clients to increase usage and satisfaction.
• Act as a trusted advisor to solve business issues.
• Develop strategic account plans and identify opportunities.
• Report client usage to management.
• Identify training needs and provide solutions.
• Manage relationships at all levels.
• Develop new contacts and strengthen existing relationships.
• Collaborate with internal teams to ensure satisfaction.
• Deliver product and solution presentations.
• Organize events and campaigns with marketing.
• Rebuild relationships when accounts are at risk.
• Leverage strong client relationships for referrals and testimonials.

Operations Delivery

• Create engagement through tailored training sessions.
• Review reports to identify at-risk clients and re-engage them.
• Re-engage dormant accounts and promote usage.
• Resolve technical queries related to products.
• Coordinate with Product and Development teams on issues.
• Report KPIs monthly to management.
• Manage training and engagement schedules.
• Update CRM with all client interactions.
• Deliver hands-on training for products and services.

We seek an enthusiastic, driven, multi-tasker who thrives in a fast-paced environment. The ideal candidate is target-driven, an overachiever, a team player, passionate about making a difference, self-motivated, proactive, detail-oriented, and process-driven. Experience with Microsoft Office and CRM tools is preferred. Knowledge of the legal and conveyancing process is a plus.

We offer an exciting SaaS career in a rapidly growing, dynamic company that values and supports its people and clients.