Account Manager – Microsoft Dynamics 365 F&SCM

Comley Jones; Greater London; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Pension contribution

Telephone allowance

Internet allowance

Product training

Job summary

Comley Jones is seeking an experienced Account Manager to manage an established D365 F&SCM portfolio across the UK and Benelux. You will focus on retention, strategic relationship management and expanding revenue through cross-sell and upsell of software solutions and services.

You will work with Microsoft Dynamics Partners, VARs and Global Systems Integrators to strengthen commercial relationships and maximise the value of D365 F&SCM solutions.

Qualifications

• Minimum 4 years' experience in Account Management within enterprise software, ERP or IT services.
• Strong understanding of Microsoft Dynamics 365 ecosystem, ideally with D365 F&SCM or Dynamics AX experience.
• Experience managing medium to large enterprise accounts within complex ERP environments.
• Proven commercial capability with upsell and cross-sell exposure.

Responsibilities

• Own an established portfolio of medium-sized and enterprise D365 F&SCM accounts to drive retention and growth.
• Develop and maintain strategic relationships with senior customer stakeholders and Microsoft partners.
• Identify cross-sell and upsell opportunities across the software portfolio and services.
• Conduct strategic account reviews to identify business requirements and ROI opportunities.
• Understand customer environments and align requirements with the product roadmap.
• Collaborate with internal teams to ensure requirements are met and aligned with roadmap.
• Proactively manage account lifecycles, renewals and future opportunities.
• Support partners and implementation teams in understanding commercial benefits of solutions.

Skills

Relationship management

Upsell/cross-sell

Stakeholder engagement

Negotiations

Presentation skills

Job description

A highly established Microsoft ISV specialising in innovative software solutions for Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) are seeking an experienced Account Manager, to join their growing commercial team.

The organisation provides specialist software solutions and associated services that enhance the capabilities of D365 F&SCM, supporting complex business processes including document generation, formatting and secure distribution, alongside compliance with evolving global e-invoicing requirements.

This position will take responsibility for developing and expanding an established portfolio of medium-sized and enterprise customers and partners across the UK and Benelux. The primary focus will be on customer retention, strategic relationship management and identifying opportunities to increase revenue through the introduction of additional software solutions and services.

Working closely with end customers, Microsoft Dynamics 365 Partners, VARs and Global Systems Integrators, the successful individual will play a key role in strengthening commercial relationships and maximising the value of the organisation's solutions within the D365 F&SCM ecosystem.

Key Responsibilities

• Take ownership of an established portfolio of medium-sized and enterprise D365 F&SCM customer accounts, driving retention, growth and long-term commercial success.
• Develop and maintain strategic relationships with senior customer stakeholders, Microsoft Dynamics Partners, functional and technical architects, and Global Systems Integrators.
• Identify and develop cross-sell and upsell opportunities across the existing software portfolio and associated professional services.
• Conduct regular strategic account reviews with customers and partners, identifying business requirements and presenting commercial opportunities supported by clear ROI.
• Build a strong understanding of customer environments, business processes and existing D365 F&SCM implementations to identify opportunities for additional value.
• Work collaboratively with internal technical, consultancy and product teams to ensure customer requirements are understood and aligned with the product roadmap.
• Proactively manage account lifecycles, contract renewals and future commercial opportunities.
• Support Microsoft Partners and implementation organisations in understanding the capabilities and commercial benefits of the solutions.

Experience & Requirements

• Minimum of 4 years' experience in Account Management within enterprise software, ERP or IT services.
• Strong understanding of the Microsoft Dynamics 365 ecosystem, ideally with direct experience of D365 Finance & Supply Chain Management or Dynamics AX.
• Experience managing medium to large enterprise accounts within complex ERP environments.
• Previous engagement with Microsoft Dynamics Partners, VARs or Global Systems Integrators would be highly advantageous.
• Proven commercial capability, with experience identifying and developing upsell and cross-sell opportunities.
• Confident engaging with multiple stakeholders, from technical consultants and solution architects through to senior business executives and commercial decision-makers.
• Strong presentation, communication and relationship management skills.

Personal Attributes

The successful candidate will demonstrate a strategic and commercially focused approach to account management, with the ability to build credibility across both technical and business-facing stakeholders.

They will be proactive, self-motivated and comfortable working autonomously, with the resilience and patience required to manage complex enterprise relationships and longer-term corporate procurement cycles.

• Up to £100,000 OTE, comprising of a basic salary and commission.
• Pension contribution.
• Telephone and internet allowance.
• Comprehensive product training and ongoing professional development.
• Opportunity to manage and develop an established portfolio of enterprise customers and Microsoft Partners.
• A high degree of autonomy and responsibility within an international organisation.
• A supportive working environment with a strong focus on employee wellbeing and development.

Additional Requirements:

Full driving licence and access to a vehicle, with travel required for customer and partner engagement.

Applications

This is an excellent opportunity for an experienced D365 F&SCM Account Manager or ERP software professional to join a specialist Microsoft ISV, taking ownership of strategic customer relationships and driving commercial growth across an established enterprise portfolio.