Account Manager - London

DoubleVerify, Ltd. - UK; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bonus/commission

Equity

Benefits

Job summary

DoubleVerify, Ltd. - UK, based in London, is seeking an Account Manager with a track record in digital advertising. You will own client relationships, drive performance insights, and collaborate with Sales, Implementation, Product, Engineering and Finance to deliver world-class service.

The role involves campaign setup, maintenance, and troubleshooting for a large portfolio, with opportunities for bonus/commission, equity, and benefits. London office near Holborn.

Qualifications

• 2–4+ years of experience in Account Management or Customer Success.
• Experience with programmatic advertising platforms and measurement/verification solutions is highly desirable.
• Strong organizational skills and attention to detail; able to manage multiple accounts.

Responsibilities

• Own end-to-end client relationships as primary contact and trusted advisor.
• Conduct performance analysis and deliver actionable insights to improve outcomes.
• Develop account strategies aligning client objectives with DV capabilities; identify upsell opportunities.
• Contribute to business reviews and strategic roadmap discussions.
• Drive adoption of DV solutions across social and open web environments.
• Manage escalations and coordinate with internal teams to resolve issues.
• Ensure deliverables meet quality standards and SLAs.
• Maintain regular client communication including status calls and QBRs.
• Identify churn risks and escalate to sales and management as needed.

Skills

Account Management

Customer Success

Programmatic advertising

Measurement solutions

Verification technologies

Fluent English

Client relationship management

Upsell & cross-sell

Tools

Excel

PowerPoint

Google Workspace

Job description

Who we are

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics.

DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

Position Overview

The Account Manager role is designed for an experienced professional with a proven track record in digital advertising, whether from agency, publisher, or technology vendor backgrounds. This role combines strategic account management with commercial growth responsibilities. The Account Manager is responsible for servicing all aspects of customer accounts and relationships. The AM will oversee campaign setup, maintenance, and troubleshooting for a large portfolio of accounts, ensuring operational excellence. The AM will work closely and collaboratively with the Sales, Implementation, Product, Engineering, and Finance teams to deliver world-class customer service and solutions to the market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about DoubleVerify’s platform; Pinnacle and how products can be leveraged to meet their goals and objectives.
Our London office is located near Holborn. The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.

What you’ll do

• Own end to end client relationship serving as the primary contact and trusted advisor.
• Conduct performance analysis and deliver actionable insights to optimise client outcomes.
• Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities.
• Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions.
• Support in driving adoptions for DV solutions across Social and Open Web Environments.
• Manage escalations and resolve technical or service issues, coordinating with internal teams as needed.
• Ensure all client deliverables meet quality standards and are completed within agreed SLAs.
• Regular client contact through status calls, office hours, QBRs in person and/or virtually.
• Identify potential churn risks and escalated immediately to the appropriate salesperson and your manager.

Who you are

• 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry.
• Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach.
• Proficient in Microsoft Office, (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets).
• Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards.
• Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable.
• Fluent English both written and spoken to a business level is required.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box.

DV provides the industry’s leading Media Effectiveness Platform. Utilizing trusted measurement data and dynamic AI optimization, DV maximizes campaign effectiveness and drives tangible business outcomes for advertisers wherever they run their digital media. DV powers performance for the world's largest brands, platforms and publishers. We believe this is important work. Why? Because when an ad-supported ecosystem hums, it preserves a free internet for us all. We're looking for the best and the brightest talent, those who stand for one another and meet challenges with a spirit of ingenuity and invention. If that sounds like you, check out our openings today.