Account Manager: Learning and Development Coordinator

Recruitment Avenue; Greater London; Hybrid; GBP 45,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to coordinate learning and development initiatives. This role blends account management with administrative tasks, ensuring that client training needs are met effectively. You will support the Head of Learning and Development by managing training portfolios, driving new business, and analyzing sales metrics. This position offers an exciting opportunity to contribute to a varied training program that enhances member skills through innovative e-Learning solutions and traditional training methods. If you are passionate about learning and development and thrive in a hybrid work environment, this role is perfect for you.

Benefits

10% annual bonus based on performance

Hybrid working model

Professional development opportunities

Qualifications

• Experience in account management and administration is essential.
• Strong analytical skills to monitor sales metrics and trends.

Responsibilities

• Manage client portfolios and oversee training administration.
• Promote Learning & Development services and drive sales.
• Coordinate training courses and manage e-Learning processes.

Skills

Account Management

Administration

Sales & Marketing

Customer Service

Data Analysis

Education

Bachelor's Degree

Tools

CRM Software

Zoom

Microsoft Teams

Job description

Role: Account Manager: Learning and Development Coordinator

Salary: £45k plus bonus

Based: Hybrid & Two Days in Buckinghamshire Office

Contract Type: The role is a temporary role to provide maternity cover for a year

This role is 50% account management & 50% administration. Our client is the UK trade body for companies engaged in vehicle rental, leasing and fleet management.

Our client has a varied training and development programme for members, including traditional classroom-style training courses, instructor-led online training courses, an online e-Learning platform for compliance and governance, and a skills accreditation programme for individuals.

Their programmes are internally and externally monitored for quality-assurance purposes. In the role, you will support the Head of Learning and Development with the Account Management, Marketing & New Business targets.

You will manage the administration of client portfolios of instructor-led courses by administering training functions in a timely, courteous and cost-efficient manner. You will monitor, complete, and review, where appropriate, a learning needs analysis for members and build this into a Sales & Marketing plan.

In the role, you will promote awareness and drive sales of the services provided by the Learning & Development department and handle inbox training enquiries ensuring that members’ training needs are identified and met.

Bonus:

• Our client offers a 10% bonus of your annual salary if company objectives and personal objectives are met. This bonus scheme is discretionary, and not contractual.

Job Responsibilities:

e-Learning:

• Account Manage and drive new business where appropriate
• Analyse trends and metrics on Active Learner Packages
• Maximise growth while focusing on all new sales and upsell opportunities
• Register e-learners
• Invoice new e-licences and renewals
• Monitor any system outages, troubleshoot and report problems to Head of Learning and Development
• Ensure CRM is kept up to date to reflect new licences and renewals on the LMS.
• Manage the e-Learning renewals process.
• Ensure that users are notified of their upcoming renewals, they are actioned, recorded, invoiced for, and reported to the Head of Learning & Development.
• Reconcile e-Learning numbers monthly with accounts.
• Compile a report and present a SWOT analysis to the Learning and Development Department.
• Maintain e-learner contacts on CRM, ensuring they are up to date.
• Manage annual Rental Operator Skills examinations under direction from Head of Learning and Development.

Sales and Marketing:

• Review, analyse and report on the Learning & Development sales metrics to monitor progress and meet targets in line with the business plans with the support from the Head of Learning & Development.
• Maintain the training webpages in collaboration with the Learning & Development Specialist e.g. course outlines, course descriptions, e-brochures.
• Coordinate marketing campaigns for all aspects of the Learning & Development portfolio
• Monitor delegate sign-ups and success rate.
• Report on all aspects of the marketing campaign in collaboration with the communications team to maximise engagement with our membership.

Training Courses:

• Control and manage the deployment of training with the trainer on the day to ensure learners meet the required code of conduct training standards.
• In collaboration with the Head of Learning & Development, write, cost and follow up Driven by You instructor-led training proposals
• Maintain the Training inbox by ensuring queries are responded to in a timely manner
• Ensure CRM is kept up to date with delegate attendees for instructor-led training courses.
• Organise and schedule courses with 3rd Party Trainers and accredited training providers
• If the course is on-site, organise meeting room, book lunches, prepare room. Coordinate refreshments on the day of training for open course delegates and trainer.
• Maintain and update Annual Training Planner for the following 12 months.
• Dispatch training certificates to all delegates attending training events
• Send out joining instructions to delegates at least 2 weeks prior to training date
• Maintain Learning and Development member contacts on CRM, ensuring they are up to date.
• Raise purchase orders and process invoices
• Organise setup of instructor-led online courses using tools such as Zoom and Microsoft Teams