Account Manager II

SBS; West of England; On-site; GBP 45,000 - 65,000; Full time

Job summary

SBS is seeking an Account Manager to lead and manage commercial, contractual and relationship aspects for allocated clients in a high-visibility fintech environment. The role involves steering executive-level client relationships, guiding virtual teams, and driving growth through existing channels and new opportunities.

The successful candidate will demonstrate a proven track record in sales and account management within financial services, navigate complex sales processes, and influence client

Qualifications

• Proven track record in sales and account management with overperformance.
• Experience managing complex sales processes within financial services.
• Knowledge of retail financial services and related solutions.
• Strong written and oral presentation skills for senior stakeholders.

Responsibilities

• Accountability for the end-to-end client relationship
• Client retention, growth through new business and expansion in existing clients
• Maintain high levels of client satisfaction by addressing client issues
• Account strategies to monitor and drive client needs leading to new revenue opportunities
• Share insight and knowledge with broader sales team to support the overall team objectives
• Collaborative working across lines of business to deliver client needs and net new opportunities

Skills

Account Management

Financial Services

Sales Process

Executive Relationships

Cross-functional Collaboration

Digital Transformation

Job description

Position Overview

SBS is currently recruiting an Account Manager to be responsible for leading and managing the commercial, contractual and relationship aspects of allocated clients. The Account Manager will have responsibility for the client relationship at business line executive level, and will ensure overall account objectives are met, will develop accounts through existing channels to continually grow the business and identify new opportunities to grow the Sopra footprint.

This is a highly visible and complex role, since the candidate will be managing key relationships, influencing client engagement and delivery performance as well as directing virtual teams so that client commitments are met. In addition, we expect to see significant growth from the assigned client base.

Responsibilities

Accountability for the end-to-end client relationship

Client retention, growth through new business and expansion in existing clients

Maintain high levels of client satisfaction by addressing client issues

Account Strategies to monitor and drive client needs leading to new revenue opportunities

Share insight and knowledge with broader sales team to support the overall team objectives

Collaborative working across lines of business to deliver client needs and net new opportunities

Qualifications

• High integrity, business acumen, drive, and a desire to help clients win.
• Experience of Account Management within financial services.
• In-depth experience in navigating the sales process, even during adverse periods.
• Working understanding of the financial services industry (particularly retail banking).
• Ability to prospect into and manage executive level relationships throughout the sales cycle by building rapport and delivering compelling, persuasive propositions that yield significant return on investment.
• Passionate about solving business problems through technology.
• Clear and accurate written and oral / presentation skills in front of large teams of senior stakeholders.
• Strong collaboration skills with a penchant for building cross-functional (deal) teams to deliver results which individually the stakeholders could not achieve.

The role requires the following experience:

• A proven track-record of success (and overperformance) in sales and account management.
• Demonstrably capable of managing complex sales processes and converting opportunities to new business within existing clients in the financial services market.
• Experience of managing contract negotiations with clients.
• Knowledge of the retail financial services and an understanding of the solutions that address this market.
• Ideally candidates would have worked and supported clients through digital transformations.

Company Overview

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.