Account Manager – Freight Forwarding

SDW Recruitment Ltd; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A respected global logistics company in Southampton seeks a customer-focused logistics professional to manage and develop a portfolio of accounts. The ideal candidate will have freight forwarding experience and strong communication skills. Offering competitive salary and benefits including 25 days holiday, private medical cover, and a hybrid work model.

Benefits

25 days holiday

Competitive salary

Private medical cover

Death in Service (4x salary)

Discretionary bonus

Enhanced family leave

Cycle to Work Scheme

Pension

EAP

Eye tests

Referral scheme

Free parking

Christmas thank-you voucher

Qualifications

• Freight forwarding / logistics experience required.
• Strong communicator with a customer-first mindset.
• Commercially aware and comfortable with details.
• Good problem-solver who builds trust quickly.
• Confident working with data and MS Office.
• Full UK driving licence necessary.

Responsibilities

• Manage and develop a portfolio of existing accounts.
• Build strong customer relationships at all levels.
• Monitor performance, KPIs and customer deliverables.
• Identify opportunities for added value and growth.
• Produce and review reports and customer data.
• Attend customer visits and internal meetings.

Skills

Freight forwarding / logistics experience

Strong communicator

Problem-solving

Data handling and MS Office

Job description

Key Responsibilities

• Manage and develop a portfolio of existing accounts
• Build strong customer relationships at all levels
• Update rate sheets and tariffs as required
• Monitor performance, KPIs and customer deliverables
• Identify opportunities for added value and growth
• Liaise with operations for smooth service delivery
• Support debtor management and query resolution
• Produce and review reports and customer data
• Attend customer visits and internal meetings

About You

• Freight forwarding / logistics experience
• Strong communicator with a customer-first mindset
• Commercially aware and comfortable with admin/detail
• Good problem-solver who builds trust quickly
• Confident working with data and MS Office
• Full UK driving licence

The Company

A respected global logistics business known for reliability, service and long-term customer partnerships. The Southampton team is friendly, supportive and committed to delivering the best for every client.

Salary & Benefits

• 25 days holiday
• Competitive salary
• Private medical cover
• Death in Service (4x salary)
• Discretionary bonus
• Office-based (with hybrid potential)
• Enhanced family leave
• Cycle to Work Scheme
• Pension
• EAP
• Eye tests
• Referral scheme
• Free parking
• Christmas thank-you voucher

Apply Today

ff you’re a customer-focused logistics professional who thrives on service and relationships, we’d love to hear from you. Confidentiality assured.