Account Manager - FM

TN United Kingdom; City of Edinburgh; On-site; GBP 60,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to lead operations in the heart of Edinburgh. This role offers a chance to manage a prestigious commercial property and ensure exceptional service delivery while fostering client relationships. With a focus on compliance and operational excellence, you will lead a dedicated maintenance team in a fast-paced environment. If you are passionate about facilities management and thrive on challenges, this is the perfect opportunity to make a significant impact in a respected organization.

Qualifications

• Experience in managing multi-site operations within the hard FM sector.
• Ability to prioritise and problem-solve under pressure.

Responsibilities

• Ensure high levels of client satisfaction and contract growth.
• Oversee reactive and planned preventative maintenance work orders.

Skills

People Management

Problem Solving

Communication Skills

Education

Recognised Apprenticeship

Electrical or Mechanical Qualifications

Job description

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Account Manager – Hard FM Service Provider – Edinburgh – Up to £60K + Package

Are you looking to join a well-established and stable building maintenance contractor?

Do you have experience managing a static contract within a high-profile commercial environment?

A leading name in the commercial building maintenance sector is seeking an experienced Account Manager to oversee a prestigious commercial property in Edinburgh City Centre. This is a fantastic opportunity to take on a key leadership role within a dynamic and professional environment.

The Role

As the Account Manager, you will be responsible for delivering exceptional customer service, ensuring the smooth operation of maintenance services, and effectively managing an on-site maintenance team. Reporting directly to the Business Unit Director, you will oversee all aspects of the contract, ensuring compliance with KPIs and SLAs while fostering strong client relationships.

Key Responsibilities

• Ensure consistently high levels of client satisfaction, leading to contract growth and expanded responsibilities.
• Maintain a deep understanding of the contract, presenting updates at internal monthly reviews with senior management.
• Ensure all contractual KPIs and SLAs are met or exceeded.
• Attend strategic operational meetings with the client on a regular basis.
• Oversee the completion of all reactive and planned preventative maintenance (PPM) work orders, ensuring timely resolution and compliance.
• Provide leadership and management to the on-site maintenance team.
• Work on-site daily, with occasional weekend and evening work as required.

Working Hours

• Monday to Friday, 8:00 AM – 5:00 PM

Candidate Requirements

To be considered for this role, applicants must meet the following criteria:

• Recognised apprenticeship and full electrical or mechanical qualifications (C&G, SVQ, HNC/HND).
• Proven experience in managing multi-site operations within the hard FM sector.
• Ability to prioritise and problem-solve under pressure, using innovative solutions.
• Strong people management skills with a team-oriented approach.
• Excellent written and verbal communication skills.

This is an exciting opportunity to join a respected industry leader, offering a competitive salary and benefits package. If you’re a driven professional with a passion for facilities management, apply now!