Account Manager (Fashion)

Superb People Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading bespoke clothing company is seeking an Account Manager for a 1-year maternity cover. The role involves managing VIP clients and ensuring exceptional service delivery. Ideal candidates will have experience in luxury fashion and exceptional interpersonal skills, contributing to a high-end client experience.

Qualifications

• Experience in account management, ideally in luxury fashion.
• Exceptional interpersonal and communication skills.
• Proactive and well-organised, capable of managing multiple projects.

Responsibilities

• Act as Account Manager for high-profile and VIP clients.
• Handle bespoke requests with confidentiality and discretion.
• Prepare accurate quotes reflecting previous orders and bespoke requirements.

Skills

Client Relationship Management

Interpersonal Skills

Proactive Problem Solving

Project Management

Tech-Savvy

Education

Experience in account management

Luxury fashion brand experience

Tools

CRM Systems

Google Workspace

Job description

This job description from Superb People Ltd provides detailed information about the role, responsibilities, and requirements. However, it could benefit from improved formatting for clarity and focus, and removal of some irrelevant or repetitive content such as job alerts and location updates. Here is a refined version:

Job Title: Account Manager – 1-Year Maternity Cover (Luxury Client Accounts)

Location: East London

Contract: Fixed-Term, 12 Months (Maternity Cover)

Industry: Bespoke Luxury Clothing

Are you a client-focused Account Manager with a flair for luxury service and a passion for fashion?

Join a fast-growing bespoke clothing company creating premium, custom outfits for the world’s most discerning clientele in the luxury lifestyle sector.

This is a 1-year maternity cover contract where you’ll be the main point of contact for a portfolio of VIP and High-Net-Worth Individual (HNWI) clients, overseeing every detail from enquiry through to quote sign-off.

What You’ll Be Doing:

• Client Relationship Management & VIP Account Handling: Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service. Handle bespoke requests with confidentiality, speed, and discretion. Provide proactive solutions and real-time updates, ensuring expectations are exceeded. Deliver a white-glove experience with timely, consultative service tailored to each client’s needs. Maintain strong client retention by building relationships and anticipating needs. Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements. Identify upselling opportunities by introducing new products, seasonal lines, or updated designs. Track and report revenue against targets, and implement strategies to close any gaps. Produce regular reports on team activity and revenue performance. Contribute to department strategy, new processes, and IT system enhancements.
• Project Coordination & Communication: Ensure seamless communication with clients via email, phone, and WhatsApp. Coordinate with internal teams to track order progress and manage logistics. Update CRM systems and maintain accurate client records. Mentor and support Account Executives, offering training and guidance. Monitor team workflow and performance, collaborating with the CEO and COO to refine processes and improve efficiency. Play a key role in onboarding and developing new team members.
• About You: Experience in account management, ideally in luxury fashion or working with HNWI clients. Exceptional interpersonal and communication skills with a confident, client-first approach. Proactive, well-organized, and capable of managing multiple projects under pressure. Tech-savvy, with experience using CRMs and Google Workspace. Willingness to travel for meetings and international events when required.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Apparel and Fashion

Note: The initial sections about pay range, messaging, and job alerts have been removed for clarity and focus on the role itself.