Account Manager - Facilities

CBW Staffing Solutions; Glasgow; On-site; GBP 50,000 - 58,000; Full time

Job summary

Une entreprise leader dans la gestion des installations recherche un Facilities Account Manager passionné et expérimenté pour rejoindre son équipe dynamique à Glasgow. Vous serez responsable de la gestion de plusieurs contrats de services, garantissant une prestation exceptionnelle et une satisfaction client. Ce rôle convient à un professionnel avec une solide expérience en gestion de contrats et une forte compréhension commerciale.

Benefits

Pension 5%

Véhicule de société ou allocation de voiture

Opportunités de développement de carrière

Santé privée

33 jours de congés

Assurance vie x 4

Qualifications

• Au moins 3 ans d'expérience en gestion de comptes FM.
• Capacité à gérer des environnements FM multi-services.
• Permis de conduire britannique valide.

Responsibilities

• Superviser et développer plusieurs contrats FM.
• Diriger les équipes de livraison de services.
• Gérer tous les aspects commerciaux des contrats.

Skills

Gestion de contrats multi-services

Compréhension financière et commerciale

Gestion des relations clients

Adaptabilité

Culture client d'abord

Education

Accréditation IOSH

Membre IWFM (AIWFM ou supérieur)

Qualification IWFM niveau 3 ou en cours

Job description

Social network you want to login/join with:

Facilities Account Manager - Glasgow - Package up to 57.5K

CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experiencedFacilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services.In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.

Key Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
  
  
• Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
  
  
• Conduct regular audits, site visits, and compliance checks to maintain high operational standards
  
  
• Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
  
  
• Identify opportunities for service improvements and implement changes effectively
  
  
• Respond to reactive situations and manage incident reporting as required
  
  
• Champion a customer-first culture in everything you do
  
  

About You

• Minimum 3 years’ experience in FM account management or contract delivery
  
  
• Proven track record of managing multi-service FM environments
  
  
• Strong financial and commercial understanding
  
  
• Excellent client relationship management skills
  
  
• Proactive, adaptable, and committed to service excellence
  
  
• Full UK driving licence
  
  

Desirable Qualifications

• IOSH accredited
  
  
• IWFM membership (AIWFM or higher)
  
  
• IWFM Level 3 qualification or working towards
  
  

What’s On Offer

• Competitive salary package
  
  
• Pension 5%
• Company vehicle or car allowance (where applicable)
• Career development opportunities
  
  
• Private Health Care
• 33 days holiday
  
  
• Life assurance x 4