Account Manager - Education

Jisc; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Jisc is seeking an Account Manager to own and grow a portfolio of university and agency clients, becoming their trusted partner for Prospects products and services. You will build strong relationships, uncover needs, and drive revenue using data and market insights to shape effective account strategies.

You will deliver compelling presentations, both online and in person, and identify new buying opportunities, ensuring customer success through high satisfaction and adoption of our solutions.

Qualifications

• Proven track record of meeting and exceeding sales targets.
• Strong B2B sales experience including new business and account management.
• Experience delivering engaging presentations to diverse audiences.
• Ability to nurture opportunities through the sales pipeline and close deals.

Responsibilities

• Own and grow a portfolio of university and agency accounts, acting as the trusted advisor for Prospects products and services.
• Build and strengthen strategic relationships with senior stakeholders, identifying opportunities to increase engagement, value, and revenue.
• Drive sales growth through account development, cross-selling, upselling, and new business opportunities.
• Create and deliver territory plans that expand market presence and achieve ambitious sales targets.
• Use customer, sales, and market data to identify trends, uncover opportunities, and shape successful account strategies.
• Deliver compelling presentations, both virtual and in person, that influence decision-makers and showcase the value of Prospects solutions.
• Proactively identify new contacts and buying opportunities within customer organisations to maximise growth potential.
• Champion customer success by ensuring high levels of satisfaction, resolving challenges, and driving product adoption.
• Collaborate across Jisc to deliver exceptional customer experiences and tailored solutions that meet client needs.
• Represent the voice of the customer, influencing service improvements and helping shape future products and services.
• Spot opportunities beyond the Prospects portfolio and connect customers with the wider range of Jisc solutions.

Skills

Account management

B2B sales

Lead generation

Presentations

Relationship building

Education

Degree level educated

Tools

Salesforce.com

Job description

Salary: c£29,000 per annum (negotiable based on experience) +bonus+ comprehensive benefits package

Jisc grade:CRG3

Job Type: Permanent

Hours: 35 hours per week

Reports into: Commercial Insights & Sales Strategy Manager

Working style: Hybrid - A blend of working from home and the Manchester hub office.

Meeting in person is something we value, so you may need to travel on occasion to other offices. Due to the nature of the role, applicants should ideally live within Manchester or within easy commuting distance.

About Jisc:

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role:

As the Account Manager for your territory, you'll own and grow a portfolio of university and agency clients, becoming their trusted partner for all Prospects products and services.

You'll build strong, strategic relationships, uncover customer needs, identify new revenue opportunities, and deliver exceptional service that drives long-term success. Using data and market insights, you'll spot student trends, shape account strategies, and provide evidence-based recommendations that create real commercial impact.

What you’ll be doing:

• Own and grow a portfolio of university and agency accounts, acting as the trusted advisor for Prospects products and services.
• Build and strengthen strategic relationships with senior stakeholders, identifying opportunities to increase engagement, value, and revenue.
• Drive sales growth through account development, cross-selling, upselling, and new business opportunities.
• Create and deliver territory plans that expand market presence and achieve ambitious sales targets.
• Use customer, sales, and market data to identify trends, uncover opportunities, and shape successful account strategies.
• Deliver compelling presentations, both virtual and in person, that influence decision-makers and showcase the value of Prospects solutions.
• Proactively identify new contacts and buying opportunities within customer organisations to maximise growth potential.
• Champion customer success by ensuring high levels of satisfaction, resolving challenges, and driving product adoption.
• Collaborate across Jisc to deliver exceptional customer experiences and tailored solutions that meet client needs.
• Represent the voice of the customer, influencing service improvements and helping shape future products and services.
• Spot opportunities beyond the Prospects portfolio and connect customers with the wider range of Jisc solutions.

What we are looking for:

• A proven track record of consistently achieving and exceeding sales targets.
• Strong B2B sales experience, including both new business development and account management.
• Experience delivering engaging presentations to a range of audiences, both in person and virtually.
• Proven ability to generate leads, nurture opportunities through the sales pipeline, and successfully close business.

Skills and Personal Qualities

• Experience managing and developing relationships with both direct clients and agency partners.
• Excellent account management skills, with the ability to build trusted, long-term customer relationships.
• Confident presenter who can influence, engage and inspire a variety of audiences.
• Highly organised, proactive and self-motivated, with strong attention to detail.
• Results-driven and motivated by achieving and exceeding targets.
• Commercially minded, with the ability to identify opportunities and create value for customers.
• Comfortable using technology and adopting new systems and tools to drive performance.
• Experience using Salesforce.com or a similar CRM platform.

Qualifications & training

Nice to have

Educated to degree level or equivalent

Driving licence required No

We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.