Account Manager (Dutch-speaking)

DGI; Manchester; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension

Life Assurance

Season ticket loan

Discounted staff travel

Cycle to Work Scheme

Reward scheme and benefits platform

Enhanced Leave and Pay entitlements

Job summary

DGI in Manchester, part of a global Travel Management Company, is seeking a Dutch-speaking EU Account Manager to join our Account Management Team to support growth in EU regions. You will manage a portfolio of clients and identify opportunities to maximise revenue and drive renewals.

The role requires regular travel to our Manchester office and to Europe, and features a hybrid pattern: 3 days in the office (Tue–Thu) and 2 days working from home (Mon & Fri), with flexibility for more remote UK

Qualifications

• Fluent in Dutch and English, written and spoken.
• Proven account management experience in not-for-profit, academic or charity sectors.
• Strong ability to develop and nurture internal and external relationships.
• Excellent presentation, negotiation and renewal closing skills.
• Confident networking and relationship-building abilities.
• Good organisational and multi-tasking capability, CRM proficiency.
• Full UK driving licence.

Responsibilities

• Provide an exceptional Account Management service to clients.
• Conduct client visits and develop strong working relationships.
• Identify opportunities to grow existing accounts and win new business.
• Analyse travel purchasing data to identify cost-saving opportunities.
• Prepare and present RFI and Tender Proposals with the New Business Team.
• Conduct client presentations, web demonstrations and product training.
• Attend client exhibitions and other promotional/networking events.

Skills

Dutch language

Account management

Not-for-profit sectors

Client relationship-building

CRM systems

Excel

Negotiation

Networking

UK driving licence

Education

Bachelor's degree or higher

Tools

CRM systems

Excel

PowerPoint

Word

Job description

With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.

As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

We are looking for a Dutch speaker as EU Account Manager to join our Account Management Team to support growth in the EU regions.

You will be responsible for managing a portfolio of clients and identifying opportunities to maximise revenue and drive renewal business. Key tasks will include:

• Providing an exceptional Account Management service to our clients
• Conducting client visits and developing strong working relationships
• Identifying opportunities and strategies to grow existing accounts and win new business
• Providing analysis of travel purchasing data and identifying cost-saving opportunities
• Preparing and presenting information including RFI’s and Tender Proposals alongside the New Business Team
• Conducting client presentations, web demonstrations and product training
• Identifying and attending client specific exhibitions and other promotional and networking events

Skills Required:

• Excellent written and verbal communication skills in Dutch and English
• Proven account management experience, ideally working with client in the not for profit, academic and charity sectors
• Ability to develop and nurture strong working relationships internally and externally
• Ability to offer exceptional support and present, negotiate and close renewal
• Confident networking and relationship-building skills
• Good organisational, planning and multi-tasking ability
• Strong IT competency - particularly Excel, Word, PowerPoint and CRM systems
• Essential to hold a full UK driving licence

In return you will receive:

• Salary up to £45k p.a. (pending experience), plus OTE £10k p.a (monthly performance related bonus)
• 23.5 days holiday (excluding bank holidays), rising to 24.5 days after 1 years’ service
• Birthday Leave (in your birthday month)
• Option to buy or sell additional annual leave
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme
• Reward scheme and benefits platform
• Enhanced Leave and Pay entitlements above Statutory Minimums
• Please see more benefit details attached in the Supporting Document

This role requires regular travel to our Manchester office and to Europe, and the hours of work are Monday – Friday, 8.45am – 5.30pm (UK time). Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday – Thursday) and 2 days working from home (Monday and Friday) or more remote working (in the UK) if you are located further out.

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

Please visit our company LinkedIn page https://www.linkedin.com/company/dgi-travel/ to learn more about us and what we do.

PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.