Account Manager – Architecture Services B8C

NHS National Services Scotland; Paisley; On-site; GBP 65,000 - 95,000; Full time

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) seeks a highly experienced Digital Services Manager to provide strategic leadership of digital services across primary, secondary, community and mental health care. You will lead senior teams, deliver medium- and long-term plans, and ensure KPI/SLA targets are met.

You will drive governance, budgets, contracts, and service improvements, with a strong emphasis on ITIL practices and stakeholder engagement across NHSS.

Qualifications

• Educated to degree level, preferably Masters, or equivalent professional experience.
• Strong understanding of ITIL (Best Practice Qualifications) is preferred.
• Managerial competencies include excellent teamwork, communication, leadership and organisational skills.
• Commercial awareness and customer focus are essential for this role.

Responsibilities

• Lead teams assessing and implementing new technologies in complex environments across care sectors.
• Maintain fit-for-purpose operational services, support, contracts and engagement across care settings.
• Develop and deliver medium- and long-term strategic plans for digital services.
• Ensure safe, secure processes and governance, aligned with NHSGGC and national policy.

Skills

Leadership

Stakeholder engagement

Budget management

Contract management

ITIL knowledge

Analytical skills

Reporting

MS Office proficiency

Team leadership

Governance

Education

Masters degree preferred

Tools

Microsoft Word

Excel

Project

PowerPoint

NHS applications

Job description

Digital Services Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance.

Key aspects of the Architecture Services Account Manager role include:

• Leadership and management of teams involved in assessing and implementing new technologies into complex technical environments across Primary and Secondary care as well as Community and Mental Health.
• Ensure new and existing Operational services, support, contracts and engagement across Primary, Secondary, Community and Mental Health are fit to meet the needs of NHSGGC
• Ensure NHSGGC systems, Infrastructure and support develop to meet the Boards Digital as Usual Strategy.
• Work as a senior leader in the Digital Services Operations senior management team and Digital Services senior management team.
• Lead on development and delivery of medium and long-term strategic plans ensuring that complex implementations are presented in a clear and understandable manner to senior stakeholders and governance groups.
• Ensure that systems and support teams operate safe and secure processes and procedures which can be evidenced to be in line with NHSGGC and National policy.
• Manage budgets and contracts in line with NHSGGC financial instructions and ensure that best value is achieved whilst identifying investment opportunities that will support efficiencies
• Identify and implement service improvements across NHSGCC
• Ensure appropriate continuity plans are in place. Work with stakeholders across NHGSCC to ensure plans are tested and reliable.
• Develop relationships with senior stakeholders across NHSGGC, NHS Scotland and across public sector to ensure NHSGGC is able to shape and take advantage of technology changes

We are looking for a highly experienced Digital Services Manager with evidential experience of working at a strategic level on Digital Services to fulfil this demanding role. You will work as an integral part of the wider Digital Services Senior Management team at a senior level, providing comprehensive customer focused operational Digital Services to all NHSGGC staff and services.

NHSGGC has a Digital Delivery plan and working with colleagues across Digital Services and NHSGGC is a key requirement of this post

The ability to engage with and influence senior managers and clinicians across NHSS will be key to the success of this role. Significant experience of Operational support for digital services and a strong understanding of public sector financial management are preferable. You will also have extensive

experience in the development of KPIs and Operational Level Agreements or Service Level Agreements.

You will be educated to a Degree Level, preferably at a Masters Level, or with equivalent professional experience and in ITIL (Professional Best Practice Qualifications used in Technology Services). Managerial competencies including excellent team-working and communication skills, written as well as verbal, leadership and organisational skills, commercial awareness, customer focus, analytical and planning skills are essential in this role.

Excellent customer relationship, service provision, service development, supplier management and programme management skills are critical to success in a role that will also help deliver complex Digital Services projects and programmes across multiple services areas including HSCPs, Corporate and Facilities services and to other NHS Scotland Boards.

You will be skilled in analytical reviews and techniques as will be able to demonstrate the confident presentation of reports and the use of Information Technology you will have advanced knowledge of Microsoft Word, Excel, Project, PowerPoint and NHS applications. You will ideally have experience and knowledge of health-related data.

This is a full-time permanent post worked between 8am and 6pm Monday to Friday

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.