Account Manager, Amazon Freight EU

Amazon; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in logistics is seeking an Account Manager based in London to enhance relationships with shippers. The role involves engaging with clients, addressing challenges, and ensuring timely deliveries while contributing to the growth of Amazon's innovative freight services. Ideal candidates will have strong analytical skills and experience in a commercial role.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience in business development or sales.

Responsibilities

• Nurture and grow a portfolio of small/medium-sized shippers.
• Maintain high engagement with shippers through account management.
• Lead commercial initiatives to improve the shipper experience.

Skills

Analytical skills

Customer obsession

Relationship building

Education

Bachelor's degree or equivalent

Job description

Job ID: 2999178 | Amazon UK Services Ltd.

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a London based Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.

Key job responsibilities
- Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service
- Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio as well as internally
- Lead new commercial initiatives to solve customer pain points and improve shipper experience
- Lead by example and coach other team members to ensure success as a team


A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services in Europe.
Amazon Freight allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience in business development, partner development, sales or alliances management

PREFERRED QUALIFICATIONS

- Experience setting up and managing a sales pipeline

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.