Account Manager

Michael Page (UK); West Midlands Combined Authority; On-site; GBP 62,000 - 71,000; Full time

Job summary

A facilities management service provider is seeking an experienced Account Manager to manage client relationships and ensure service delivery in the West Midlands area. You will oversee contract performance, analyze data, and prepare reports while collaborating with internal teams. A competitive salary range of £62,500 to £70,500 is offered along with a comprehensive benefits package and opportunities for career advancement.

Benefits

Competitive salary

Comprehensive benefits package

Career advancement opportunities

Collaborative work environment

Qualifications

• Previous experience in account management within the facilities management sector.
• Proficient in analyzing data and preparing detailed reports.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Manage and develop client relationships to ensure satisfaction and retention.
• Oversee the delivery of facilities management services according to client expectations.
• Monitor and report on contract performance to meet agreed KPIs.

Skills

Account management experience

Organizational skills

Data analysis

Communication skills

Negotiation skills

Budget management

Job description

Overview

Account Manage a trophy contract based in the West Midlands. Become part of a growing FM Service Provider.

About Our Client

The hiring organisation is a medium-sized service provider specialising in facilities management. They are well-established in the industry and focus on delivering tailored TFM solutions to their clients.

Job Description

• Manage and develop client relationships to ensure satisfaction and retention.
• Oversee the delivery of facilities management services in line with client expectations.
• Monitor and report on contract performance to meet agreed KPIs and SLAs.
• Identify opportunities to enhance service delivery and optimise processes.
• Collaborate with internal teams to ensure seamless operations and client support.
• Prepare and present regular updates to clients and senior stakeholders.
• Manage budgets and ensure financial targets are met or exceeded.
• Resolve any client issues promptly and professionally.

The Successful Applicant

A successful Account Manager should have:

• Previous experience in account management within the facilities management sector.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Proficiency in analysing data and preparing detailed reports.
• A results-oriented approach with a focus on client satisfaction and service quality.
• Excellent communication and negotiation skills.
• Knowledge of budgeting and financial management.

What\'s on Offer

• A competitive salary in the range of £62,500 to £70,500 per annum.
• A comprehensive benefits package to support your needs.
• Opportunities to work with a respected organisation in the business services industry.
• A collaborative and professional work environment.
• Potential for career advancement within the facilities management sector.

This is a fantastic opportunity for an experienced Account Manager to make an impact. If you are ready to take the next step in your career, we encourage you to apply today!