Account Manager

ELIS; Wakefield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Employee Assistance Programme

Life Assurance

On-site Parking

Private Medical

Car Allowance

Job summary

Elis is recruiting an Account Manager to join the Wakefield team, managing a portfolio of hospitality customers and ensuring top-tier service. You will build lasting relationships as the primary contact and identify opportunities to grow accounts while retaining existing revenue streams.

The role emphasizes proactive customer focus, collaboration with internal teams, and delivering insights to improve performance.

Qualifications

• Experience in account management, sales or customer service.
• Strong relationship-building and communication skills.
• Proactive, customer-first approach.
• Commercial awareness with ability to identify growth opportunities.
• Good organisational skills with strong attention to detail.
• Confident using Microsoft Office and working with data.
• Positive, adaptable attitude in a fast-paced environment.
• Driving licence is essential.

Responsibilities

• Manage and develop a portfolio of hospitality customer accounts.
• Build strong, long-term relationships and act as the main point of contact.
• Drive customer retention through proactive account management.
• Identify opportunities to grow accounts and expand service offerings.
• Monitor account performance, analyse trends and provide insights.
• Work collaboratively with internal teams to deliver outstanding service.
• Resolve customer queries and issues quickly and effectively.
• Support pricing reviews and ensure commercial viability.

Skills

Account management

Sales experience

Relationship building

Communication

Proactive mindset

Commercial awareness

Data literacy

Driving licence

Tools

Microsoft Office

Job description

• Wakefield


• Full-time


• Permanent

About Elis

About a career with Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of. At Elis, you’ll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme. With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

We are looking for an Account Manager to join our team in Wakefield, supporting a portfolio of customers

This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.

• Manage and develop a portfolio of hospitality customer accounts


• Build strong, long-term relationships and act as the main point of contact


• Drive customer retention through proactive account management


• Identify opportunities to grow accounts and expand service offerings


• Monitor account performance, analyse trends and provide insights


• Work collaboratively with internal teams to deliver outstanding service


• Resolve customer queries and issues quickly and effectively


• Support pricing reviews and ensure commercial viability

What We're Looking For

• Experience in account management, sales or customer service


• Strong relationship-building and communication skills


• A proactive, customer-first approach


• Commercial awareness with the ability to identify growth opportunities


• Good organisational skills with strong attention to detail


• Confident using Microsoft Office and working with data


• A positive, adaptable attitude in a fast-paced environment


• Driving licence essential

Experience within hospitality or a service-led industry is beneficial but not essential.

What We Offer

• 33 Days Holiday


• Company Pension


• Employee Assistance Programme


• Life Assurance


• On-site Parking


• Private Medical


• Car Allowance

Why Join Elis?

• Join a global organisation committed to sustainability and innovation


• Be part of a supportive and collaborative team


• Opportunities for career development and progression


• Make a real impact supporting our customers and their businesses