Account Manager

ELIS

Highweek

On-site

GBP 35,000 - 40,000

Full time

7 days ago

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Benefits offered by this job

33 Days Holiday

Company Pension

Employee Assistance Programme

Life Assurance

On-site Parking

Private Medical

Car Allowance

Job summary

Elis is a Newton Abbot-based employer seeking an Account Manager to join the team, supporting a portfolio of hospitality and healthcare customers. You will build strong relationships, ensure excellent service delivery, and identify opportunities to grow accounts.

You’ll manage a portfolio, act as the main point of contact, drive customer retention through proactive account management, monitor performance, and collaborate with internal teams to deliver outstanding service and pricing reviews.

Qualifications

Experience in account management, sales or customer service.
Strong relationship-building and communication skills.
Proactive, customer-first approach.
Commercial awareness with growth opportunities.
Good organisational skills with strong attention to detail.
Confident using Microsoft Office and working with data.
Positive, adaptable attitude in a fast-paced environment.
Driving licence is essential.

Responsibilities

Manage and develop a portfolio of hospitality customer accounts
Build strong, long-term relationships and act as the main point of contact
Drive customer retention through proactive account management
Identify opportunities to grow accounts and expand service offerings
Monitor account performance, analyse trends and provide insights
Work collaboratively with internal teams to deliver outstanding service
Resolve customer queries and issues quickly and effectively
Support pricing reviews and ensure commercial viability

Skills

Relationship-building

Communication

Proactive

Commercial awareness

Organizational skills

Microsoft Office

Data analysis

Adaptable

Driving licence

Job description

Location

Newton Abbot
Full-time
Permanent

About Elis

About a career with Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

We are looking for an Account Manager to join our team in Newton Abbot, supporting a portfolio of hospitality and healthcare customers.

This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.