Account Manager

Law Debenture Holdings Inc.; Sunderland; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary & bonus

Pension contribution

Healthcare cover

Health cash plan

Life assurance

Buy/sell annual leave

Job summary

Law Debenture Holdings Inc. is seeking an Account Manager for Safecall to nurture and grow a segment of our customer base. You will manage relationships, uncover opportunities, and steer accounts through structured processes to retention and upsell.

The ideal candidate has 2+ years in account management, a consultative sales approach, and strong communication skills. A fast-paced, professional services sales environment awaits with clear targets and a supportive team.

Qualifications

• A minimum of 2 years’ experience in an account management role or similar.
• Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background.
• Proven record of achieving in sales roles.
• Ability to work independently in a fast-paced, technical sales environment.
• Excellent written and verbal communication skills.
• Ability to develop trust and relationships with prospects, customers, and colleagues.
• Excellent telephone and online presentation skills.
• Strong desire to be part of a team that delivers our customers breakthrough results.

Responsibilities

• Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
• Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
• Development of account plans and adherence to them
• Consultatively build relationships with customers
• Uncover client’s business challenges and identify relevant business opportunities
• Efficiently and effectively process opportunities into sales
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Achieve sales targets upsell and retention
• Consistently meet or exceed monthly and quarterly sales targets

Skills

Account management experience

Consultative sales

Sales achievement

Independent worker

Communication skills

Relationship building

Presentation skills

Team oriented

Job description

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.

At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

Safecall has seen rapid growth over the last couple of years as employers increasingly see the value of outsourcing their whistleblowing services to give their employees peace of mind and to ensure adherence to legislation. The role of the Account Manager is to help manage and realise opportunities in our increasing customer base. You will also be responsible for growing and retaining a section of our customers.

Job Role & Responsibilities

• Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
• Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
• Development of account plans and adherence to them
• Consultatively build relationships with customers
• Uncover client’s business challenges and identify relevant business opportunities
• Efficiently and effectively process opportunities into sales
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Achieve sales targets upsell and retention
• Consistently meet or exceed monthly and quarterly sales targets

Essential Knowledge, Skills & Experience

• A minimum of 2 years’ experience in an account management role or similar
• Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background
• Proven record of achieving in sales roles
• Ability to work independently in a fast-paced, technical sales environment
• Excellent written and verbal communication skills
• Ability to develop trust and relationships with prospects, customers, and colleagues
• Excellent telephone and online presentation skills
• Strong desire to be part of a team that delivers our customers breakthrough results

Your Reward

• Competitive salary with performance bonus scheme
• Generous pension contribution
• Full healthcare cover
• Health cash plan
• Life assurance
• Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on [e-mail]