Account Manager

JR United Kingdom; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A rapidly expanding Digital Agency in the UK is seeking several Account Managers to oversee account activities for digital media customers. The role involves collaborating with sales teams, interpreting client needs, and proposing innovative marketing solutions. Ideal candidates will have a strong understanding of digital marketing channels and proven experience with senior-level clients. This is an excellent opportunity for those looking to make a significant impact in a growing agency.

Qualifications

• Proven experience dealing with senior-level clients.
• Strong understanding of digital marketing channels.

Responsibilities

• Manage day-to-day account activities for digital media customers.
• Interpret client needs and propose innovative digital marketing ideas.
• Review and track initial media service launches.

Skills

Digital Marketing

Client Management

SEO

PPC

CRM

Email Marketing

Social Media

Job description

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Relevant Five is partnering with a rapidly expanding Digital Agency that is hiring for several Account Managers.

Responsibilities:

1. Manage day-to-day account activities for new and existing digital media customers.
2. Collaborate with media sales personnel to ensure early success for customers and provide ongoing support.
3. Schedule regular reviews with clients from onboarding through their first year.
4. Interpret client needs and propose innovative digital marketing ideas, including expanding services and paid media solutions.
5. Demonstrate early success and value, reduce churn rates, and identify upsell and cross-sell opportunities.
6. Review and track initial media service launches, identifying gaps and enhancements to improve key performance areas.
7. Identify upsell and cross-sell opportunities through regular client reviews and portfolio growth features.

Key Qualities Required:

• Proven experience dealing with senior-level clients and leading meetings.
• Commercially-minded approach to digital account management and delivery.
• Strong understanding of digital marketing channels, including websites, CRM, email marketing, online advertising, SEO, PPC, and social media.
• Experience in the end-to-end delivery of large-scale website projects.
• Proven track record in managing ongoing improvement plans for large websites and CRM systems.
• Ability to work independently and as part of an established team.
• Confident, outgoing, and capable of presenting professionally.
• Decision-making ability with accountability for those decisions.