Account Manager

Churchill Group; Reading; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Enhanced sick, maternity and paternity

Life assurance

GP access 24/7

Mental health support

Volunteer days

Exclusive discounts

Training and development

Diversity & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group in Reading is seeking an experienced operations leader to oversee service delivery and client relationships. You will manage, recruit and coach local service teams while ensuring health and safety compliance and high-quality performance across contracts.

The role focuses on continuous improvement, cost efficiency and growth of accounts, requiring strong leadership, excellent communication and the ability to work under pressure to meet tight deadlines.

Qualifications

• Maintaining strong client relationship with high levels of satisfaction.
• Managing, recruiting, and coaching local service teams.
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to.
• Looking for opportunities for continuous improvement, cost savings and account growth.
• Excellent interpersonal communication and people management skills.

Responsibilities

• Maintaining strong client relationship with high levels of satisfaction.
• Providing and maintaining the quality-of-service delivery.
• Managing, recruiting, and coaching local service teams.
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to.

Skills

Client relationship management

People management

Leadership

IT literacy

Job description

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth. Demonstratable experience managing Cleaning contracts
• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Working knowledge of Health and Safety systems
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Enhanced sick, maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round
• Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help..