Account Manager

Zurich 56 Company Ltd; Preston; Remote; GBP 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Account Manager to join their dynamic team. This exciting role involves managing a portfolio of public service customers, ensuring their needs are met while achieving financial targets. You'll work closely with clients to build strong relationships and drive business growth, all while enjoying the flexibility of a home-based position. The company prides itself on its commitment to diversity, employee development, and community involvement, making it an ideal place for those who want to make a real difference in their work. If you thrive in a challenging environment and are passionate about customer service, this opportunity is for you.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday

Three days paid volunteering

Discounted gym membership

Access to virtual GP appointments

Free flu jab

Qualifications

• Extensive customer-facing experience and ability to influence stakeholders.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage customer relationships to drive retention and acquisition of business.
• Negotiate deals and collaborate with underwriters and claims.

Skills

Customer Relationship Management

Negotiation Skills

Communication Skills

General Insurance Knowledge

Organizational Skills

Education

Experience in Customer Service

Job description

Account Manager

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: This role will be home based, responsible for management of an allocation of ZM Public Services Customers across the North East of England and Cumbria requiring regular travel across this area.

Closing date for applications: 6th May 2025

The opportunity: This is an exciting role within our Zurich Municipal Public Services North Team to support our existing customers and our ambitious growth plans.

In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee-based risk management services, working closely with our customers to understand their specific needs.

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face.

You’ll therefore be someone who puts customers’ needs first – someone who has natural rapport and empathy and who can build the strong relationships at all levels necessary for success. This role requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. Everyone passionately wants to deliver an exceptional service to customers that they can be proud of.

The Account Manager role is sector specific, with a portfolio of customers that require strong, deep relationships throughout their organisation. The goal is to achieve a multi-layered relationship within customer organisations, creating touch points across Risk & Insurance officers, Finance Directors, Procurement and Estate Teams.

Equally important will be the development and strengthening of relationships internally, through the wider Zurich UK business, ensuring our proposition continues to meet customer needs and requirements.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What are we looking for?

We’re looking for someone with extensive customer and market facing experience who can successfully influence externally and internally, balancing business needs whilst acting as an effective customer ambassador. General insurance knowledge (property, liability and motor) is essential.

You’ll need to be comfortable working independently and as part of a wider market facing team. An ability to communicate well at all levels of an organisation is a crucial part of this role so our ideal candidate will have strong written and verbal communication skills and know how to flex this for different audiences.

A good understanding of our financial results and a breadth of experience across Zurich would be helpful. If this sounds like you, then we want to hear from you!

Organised, efficient and adept at managing yourself and data requirements to ensure our internal reports are accurate at all times.

What will you be doing?

1. Closely managing an allocation of customers in your area, making a difference by building strong relationships and thereby, driving the retention and acquisition of business contributing to profitable growth.
2. Using your initiative, negotiating deals and working closely with underwriters and claims to ensure our end-to-end proposition is the best it can be balancing customer need and underwriting vigour.
3. Working with a smile on your face as part of a strong team to deliver our overall aims, supporting and growing together.
4. Identifying operational and strategic risk management opportunities facilitating the use of Zurich Risk Engineering services for our customers.
5. Managing competitive Tender responses using skill and judgment to ensure we present the best responses required to retain existing and win new business. Working closely with influential internal and external stakeholders.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Our Culture:

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.