Account Manager

GFS; Northampton; On-site; GBP 30,000 - 45,000; Part time

Job summary

GFS is seeking an Account Manager for a 1-year fixed-term contract to oversee mid-tier customer relationships across the South East of England. The role involves frequent client meetings, travel, and presenting GFS products and services to key stakeholders.

Based in the South East, Northampton or Milton Keynes preferred, with travel across the region. You will develop relationships, retain clients, and drive revenue through upselling and cross-selling while collaborating with the Sales team to

Qualifications

• Experience managing mid-tier customer accounts.
• Proven ability to develop relationships and retain customers.
• Strong presentation and negotiation skills.
• Excellent organisational and time management skills.
• Ability to communicate clearly with stakeholders at all levels.

Responsibilities

• Manage a portfolio of mid-tier customers.
• Be primary point of contact and build strong relationships.
• Deliver presentations on GFS products and services to key contacts.
• Provide accurate status reports on accounts and opportunities.
• Identify upsell and cross-sell opportunities to drive revenue.
• Manage profitability through cost and rate reviews.
• Coordinate with internal teams to onboard new customers.
• Meet deadlines and achieve targets set by management.

Skills

Account management

Sales

Negotiation

Relationship management

Presentation

Communication

Tools

HubSpot

Salesforce

MS Office

Job description

Account Manager (1yr Fixed-Term Contract) - GFS

South East of England

Salary depending on experience

Monday to Friday, 9am-5:30pm

About Us

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. GFS is part of ILG, a leading 3PL (third-party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services.

About the Role

A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers, connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.

This is a field-based role (covering maternity leave), and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of the UK.

Main Areas of Responsibility

• Managing a customer portfolio for mid-tier customers
• Acting as the primary point of contact
• Presentations to key customer contacts regarding GFS s products and services
• Providing accurate status reports of existing accounts and new business opportunities within the corporate arena
• Generation of new business sales from existing customer accounts through upselling and cross-selling
• Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management
• Acting as a liaison between customers and GFS Departments
• Collaborate with the Sales team to support onboarding of new mid-tier customers
• Meeting deadlines and achieving targets as set by your Manager
• Ensuring that the customers within your remit adhere to payment terms
• Maintain accurate records of customer interactions on HubSpot

Experience & Skills

Essential:

• Account management skills with the ability to demonstrate working on high-level accounts
• Commitment to excel
• Proven track record in a sales / logistics environment
• Excellent presentation and negotiation skills
• Good organisational and time management skills
• Tireless relationship builder
• Problem-solving and critical thinking skills
• Customer-Focused Solutions Experience
• Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential
• Build and maintain strong, long-lasting customer relationships
• Ability to negotiate contracts and close agreements to maximise profits
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Exceptional verbal and written communication skills
• Understanding of consumer behaviours and industry trends
• Value-based selling skills
• Extensive, accurate product knowledge
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation

Desirable:

• Project Management Skills
• Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office

Job Application Requirements

We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

• Right to Work in the UK & Basic DBS Check You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.